Salesforce/AgentForce Developer at qualysoft

About Qualysoft   ·        25 years of experience in software engineering, established in Vienna, Austria ·        Active in Romania since 2007, with office in central Bucharest (Bd. Iancu de Hunedoara 54B) ·        Delivering End to End IT Consulting Services  - From Team Augmentation and Dedicated Teams to Custom Software Development  ·        We deliver scalable enterprise systems, intelligent automation frameworks, and digital transformation platforms ·        Cross-industry experience by sustaining global players in BSFI (Banking, financial services and insurance), Telecom,Retail & E-commerce, Energy and Utilities, Automotive, Manufacturing, Logitics, High Tech ·        Global Presence: Switzerland, Germany, Austria, Sweden, Hungary, Slovakia, Serbia, Romania, and Indonesia ·        International team of 500+ software engineers ·        Strategic partnerships: Microsoft Cloud Certified Partner, Tricentis Solutions Partner in Test Automation and Test Management, Creatio Exclusive Partner, Doxee Implementation Partner ·        Powered by cutting-edge technologies: AI, Data & Analytics, Cloud, DevOps, IoT, and Test Automation. ·        Project beneficiaries ranging from large-scale enterprises to startups ·        Stable growth and revenue increase year over year, a resilient organisation in volatile IT market conditions ·        Quality-first mindset, culture of innovation, and long-term client partnerships ·        Global and local reach – trusted by key industry players in Europe and the US   Responsibilities: • Design and implement conversational chat flows using Agentforce; • Develop and optimize automated email handling solutions, including: o Email classification; o Routing logic; o Automated response generation; • Integrate Agentforce solutions with CRM platforms, APIs, and third-party systems; • Customize and enhance Salesforce functionalities to support automation initiatives; • Monitor, troubleshoot, and improve agent performance and user experience; • Collaborate with cross-functional teams including Product Owners, Business Analysts, and Developers; • Participate in Agile ceremonies and contribute to continuous improvement initiatives; • Ensure scalable, secure, and maintainable development practices; Qualifications: • Strong hands-on experience with Salesforce development; • Proven experience working with Agentforce; • Experience building conversational AI solutions and chatbots; • Knowledge of email automation workflows and intelligent routing systems; • Strong API integration and system integration skills; • Excellent problem-solving and analytical abilities; • Good communication and collaboration skills; • Experience working in Agile environments.     What We Offer   ·        Premium medical package ·        Lunch Tickets & Pluxee Card ·        Bookster subscription ·        13th salary/yearly bonuses ·        Enterprise job security with a startup mentality (diverse & engaging environment, international exposure, flat hierarchy) under the stability of a secure multinational ·        A supportive culture (we value ownership, autonomy, and healthy work-life balance) with great colleagues, team events and activities ·        Flexible working program and openness to remote work ·        Collaborative mindset – employees shape their own benefits, tools, team events and internal practices ·        Diverse opportunities in Software Development with international exposure ·        Flexibility to choose projects aligned with your career path and technical goals ·        Access to leading learning platforms, courses, and certifications (Pluralsight, Udemy, Microsoft, Google Cloud) ·        Career growth & learning – mentorship programs, certifications, professional development opportunities, and above-market salary   *We are an equal opportunity employer and value diversity. All employment decisions are made without regard to age, gender, disability, race, ethnicity, religion, sexual orientation, or any other protected characteristic. We encourage applicants from all backgrounds to apply.*