Job Opprtunity : Cloud (GCP) Engineer III - IN at Rackspace Technology

About the Role

We are looking for a highly skilled Level 3 GCP Support Engineer responsible for providing advanced technical support, incident management, and change management for mission-critical cloud environments hosted on Google Cloud Platform. The ideal candidate will have deep hands-on expertise across GCP services, strong automation and IaC skills with Terraform, and the ability to troubleshoot complex multi-layer cloud infrastructure issues.

Key Responsibilities

• →Act as the primary escalation point for complex incidents requiring deep technical analysis
• →Troubleshoot and resolve priority P1/P2 issues related to compute, storage, networking, databases, IAM, Kubernetes, logging/monitoring, and cloud security
• →Perform detailed root cause analysis and implement permanent fixes to avoid repeat incidents
• →Plan, validate, and implement controlled changes in production and non-production environments following ITIL processes
• →Manage, configure, and optimize core GCP services including Compute Engine, Cloud Storage, VPC, Cloud SQL, Cloud Run, GKE, Load Balancers, Cloud Functions, and IAM
• →Build, maintain, and enhance infrastructure-as-code templates using Terraform
• →Develop scripts and automations using Python, Bash, or cloud-native tools to reduce manual operational overhead
• →Implement and maintain GCP security best practices including IAM least privilege, VPC security, firewall rules, CMEK, and security posture management
• →Maintain comprehensive documentation for infrastructure, procedures, incident reports, and change logs