Azure DataOps Lead - IN at rackspace

Role Overview  The Azure DataOpsLeadwillbe responsible for leading the operational delivery, automation, and governance of Azure-based data platforms for enterprise clients. This role involves managing L1/L2/L3 operations, driving proactive monitoring, ensuring SLA adherence, and enabling seamless collaboration between Data Engineering, Cloud, and Business teams.  The ideal candidate combines hands-on Azure Data Platform expertise, strong DataOps process management, and team leadership skills to ensure operational excellence, cost optimization, and continuous improvement across customer environments.  Key Responsibilities • Lead and manage the Azure DataOps function, ensuring smooth daily operations, incident resolution, and performance stability across production data platforms. • Oversee data pipeline orchestration and automation using Azure Data Factory (ADF), Synapse Analytics, Databricks, and Logic Apps. • Implement CI/CD pipelines for data workflows using Azure DevOps or equivalent automation tools. • Drive incident, problem, change, and request management processes aligned with ITIL best practices. • Coordinate with L1/L2 support teams for escalations, RCA preparation, and client communication. • Maintain governance for data quality, access control, and compliance using Azure Purview, Key Vault, and RBAC. • Collaborate with Data Architects and Cloud Engineers to design scalable, resilient, and cost-efficient Azure data solutions. • Ensure 24/7 operational readiness through proactive alert monitoring, performance tuning, and preventive maintenance. • Contribute to automation initiatives using PowerShell, Python, or ARM templates to reduce manual efforts and improve system reliability. • Partner with customer stakeholders to report on SLAs, KPIs, RCA summaries, and provide technical recommendations for improvement. • Support onboarding and knowledge transition for new clients and ensure documentation consistency across environments. • Mentor and upskill the DataOps L1/L2 teams, fostering a culture of ownership, accountability, and process discipline. Required Skills & Experience • 8–12 years of total IT experience with at least 3–5 years in Azure DataOps or Data Engineering leadership. • Hands-on expertise with key Azure Data Services, including: • Azure Data Factory (ADF) • Azure Synapse Analytics • Azure Databricks • Azure SQL Database / SQL Managed Instance • Azure Data Lake Storage Gen2 (ADLS) • Strong understanding of DataOps concepts • Experience in monitoring and alerting using Log Analytics, Application Insights, and Azure Monitor. • Working knowledge of incident management, RCA documentation, and operational reporting. • Strong analytical skills for troubleshooting performance issues and identifying optimization opportunities. • Excellent communication and stakeholder management skills across global teams. Preferred Qualifications • Microsoft Certified: Azure Data Engineer Associate • Proficiency across the Azure stack, including Azure SQL Database, Azure Key Vault, Azure Monitor, and Azure Event Hub. • Experience with Power BI, DataBricks Notebooks, or ML Ops pipelines is a plus. • Experience working in managed services environments with 24/7 rotational support models. Soft Skills • Strong leadership with a proactive and analytical mindset. • Effective communicator with the ability to manage global stakeholders. • Team-oriented with a focus on mentoring and capability building. • Process-driven approach with commitment to continuous improvement. • Strong sense of accountability and delivery excellence. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.     More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.