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IT Support Analyst - South East Asia at RadiusLimited
RadiusLimitedKuala Lumpur, Kuala Lumpur, my·7h ago
Entry LevelFull-timeData
Salary Range
$16,320 - $22,080 /year
This salary is estimated based on similar roles. The actual salary may vary.
Job Description
The role of IT Support Analyst – South East Asia is really important to us. 
The IT Support team are responsible for supporting and maintaining all aspects of the end user facing IT environment across Radius. 
You will be a key part of the IT Support team, providing a vital front-line service to Radius colleagues across the group. You will also play a significant role as the company expands its IT Support offering and moves towards a follow-the-sun global support model as a result of significant continued international growth.
This position is based at our office in Kuala Lumpur, Malaysia and reports into our Head of IT Support (based in the UK)
Your responsibilities will include…
• Supporting and maintaining aspects of the group’s IT environment including PCs, servers, printers, network equipment, audio visual equipment and telephony systems.
• Hardware and software installations and upgrades.
• Carrying out ad-hoc IT support tasks as and when required with some after-hours work when necessary.
• Ensuring local/regional alignment with all group wide IT standards and procedures, advocating these standards and procedures in-region.
• Ensuring that all support requests are responded to within agreed timelines, appropriately prioritised and escalated to other technical support team/s if required.
• Proactively researching and recommending courses of action to prevent problems and to maintain high IT support service levels for our internal customers.
• Working with the Head of IT Support to define support initiatives and solutions for improving service efficiency and effectiveness.
• Keeping internal customers informed of any IT related issues that might impact their teams.
• Ensuring Change Management processes are followed for all system changes.
• Working with third party global technology partners as needed to ensure optimal approaches to cyber security and application support.
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About RadiusLimited
RadiusLimited is a forward-thinking technology company specializing in innovative solutions for connectivity and communication. Operating at the intersection of networking and digital infrastructure, the firm focuses on developing tools that enhance data flow and system integration for businesses and organizations. While the exact founding date and location are not specified, the name "RadiusLimited" suggests a global reach with a commitment to defined, high-quality service boundaries, reflecting a strategic approach to technology deployment. The company leverages cutting-edge advancements to address the evolving demands of modern digital ecosystems. The company's primary offerings include advanced networking solutions, secure communication platforms, and customized integration services tailored to streamline operations across various industries. Key features of their products emphasize scalability, reliability, and interoperability, ensuring seamless performance even in complex environments. RadiusLimited targets enterprises, IT professionals, and organizations requiring robust infrastructure to support remote work, data analytics, and cloud-based operations. Their solutions are designed to enhance efficiency, security, and user experience, catering to clients who prioritize precision and adaptability in their technological investments. Notable achievements for RadiusLimited include the development of proprietary technologies that have set new benchmarks in network performance and data security. The company has established itself as a trusted partner in the tech industry, recognized for its ability to deliver tailored solutions that align with client-specific needs. By maintaining a focus on innovation and customer-centric design, RadiusLimited continues to differentiate itself through a unique value proposition that combines technical excellence with practical, real-world applicability, positioning it as a leader in the competitive digital infrastructure space.
