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Entry LevelFull-timeRust
Salary Range
$36,125 - $48,875 /year
This salary is estimated based on similar roles. The actual salary may vary.
As a Desk-Based Account Manager, you will be responsible for managing and growing a portfolio of B2B customers using our Telematics products, including GPS Tracking, Asset Tracking, Vision Solutions, and IoT features. You’ll focus on nurturing long-term relationships, improving retention, and identifying growth opportunities within your accounts through exceptional service and trusted consultation.
Your role is to be the primary point of contact for your customers, ensuring their satisfaction, supporting product usage, and maximizing the value they gain from our solutions.
Your responsibilities day to day will be…
• Own a portfolio of existing customers and serve as their main point of contact.
• Build strong, trust-based relationships through regular check-ins and performance reviews.
• Act as the customer advocate within the business, ensuring timely resolution of queries or issues.
• Support customers in maximizing the use of their Telematics solutions.
• Monitor account health using CRM and reporting tools to proactively prevent churn.
• Conduct account reviews to align solution usage with business objectives.
• Identify and action opportunities for cross-sell and upsell within your account base.
• Work closely with the sales and marketing teams to introduce new features and services.
• Maintain accurate and up-to-date customer information and interactions within Salesforce CRM.
• Use reporting tools and dashboards to track account performance, renewal dates, and usage trends.
• Collaborate with Technical Support, Operations, and Finance to ensure seamless customer service.
• Share customer insights to help shape future product development and service offerings.
• Provide feedback on processes and customer pain points to enhance the customer journey.
• Engage in regular training and development to stay current on our evolving product suite.
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About RadiusLimited
RadiusLimited is a forward-thinking technology company specializing in innovative solutions for connectivity and communication. Operating at the intersection of networking and digital infrastructure, the firm focuses on developing tools that enhance data flow and system integration for businesses and organizations. While the exact founding date and location are not specified, the name "RadiusLimited" suggests a global reach with a commitment to defined, high-quality service boundaries, reflecting a strategic approach to technology deployment. The company leverages cutting-edge advancements to address the evolving demands of modern digital ecosystems. The company's primary offerings include advanced networking solutions, secure communication platforms, and customized integration services tailored to streamline operations across various industries. Key features of their products emphasize scalability, reliability, and interoperability, ensuring seamless performance even in complex environments. RadiusLimited targets enterprises, IT professionals, and organizations requiring robust infrastructure to support remote work, data analytics, and cloud-based operations. Their solutions are designed to enhance efficiency, security, and user experience, catering to clients who prioritize precision and adaptability in their technological investments. Notable achievements for RadiusLimited include the development of proprietary technologies that have set new benchmarks in network performance and data security. The company has established itself as a trusted partner in the tech industry, recognized for its ability to deliver tailored solutions that align with client-specific needs. By maintaining a focus on innovation and customer-centric design, RadiusLimited continues to differentiate itself through a unique value proposition that combines technical excellence with practical, real-world applicability, positioning it as a leader in the competitive digital infrastructure space.
