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SeniorFull-time
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Senior IT Support Manager delivers fast, reliable, Crew-focused technology support to Raising Cane’s Restaurant Support Offices (RSO), field, and Business Unit (BU) teams. This role leads end-user support to ensure Crew and Leaders have the tools they need to support Restaurants that consistently deliver the Perfect Box, while providing a high-quality, high-touch experience for senior leaders and reinforcing Raising Cane’s culture and values.
Your Impact and Responsibilities:
• Define and execute an end-user support strategy aligned with business objectives, Restaurant operations, and service expectations
• Establish, monitor, and continuously improve KPIs, SLAs, and service delivery standards
• Lead and develop end-user support teams with a strong focus on accountability, urgency, and a customer-first mindset
• Deliver high-touch, white-glove IT support for senior leadership, including meetings, travel, and critical business events
• Manage onsite and remote desktop support across corporate-manage and BYOD Mac/MacBook environments, ensuring timely incident and request resolution
• Oversee endpoint provisioning, configuration, deployment, and lifecycle management for laptops, tablets, and related devices
• Partner with Infrastructure and Security teams to deliver stable, compliant, and secure endpoint environments
• Optimize ticket workflows, escalation paths, and knowledge base usage to reduce volume through root-cause resolution
• Ensure adherence to IT security policies, endpoint patching, protection, and incident response standards
• Manage vendor relationships, hardware procurement, inventory, and asset lifecycle to maintain cost-effective, high-quality support
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About RaisingCanes
Raising Cane's is a fast-casual restaurant chain specializing in chicken fingers, established in 1996 in Baton Rouge, Louisiana. The company operates within the quick-service restaurant industry, focusing on a simple, high-quality menu centered around its signature chicken fingers. With a distinctive name and a commitment to consistency, Raising Cane's has grown from its humble beginnings into a recognizable brand known for its straightforward approach to food and service. The company's name reflects its dedication to a single, core product: the chicken finger, which is elevated through careful preparation and a focus on quality ingredients. The primary offering at Raising Cane's is its four-piece chicken fingers, served with a variety of sides including Texas toast, coleslaw, and its famous Cane's sauce. Key features of the brand include its limited menu, which emphasizes efficiency and quality control, as well as its distinctive dipping sauces and house-made lemonade. The target audience includes families, students, and young professionals who seek convenient, high-quality fast food without the complexity of extensive menu options. The company's straightforward ordering process and consistent product quality make it a popular choice for quick, satisfying meals. Raising Cane's has built a loyal following by maintaining a focus on its core product and delivering a reliable dining experience across its locations.
