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Mid LevelFull-timeRustAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Ramp is hiring Customer Experience Agents to be the voice of Ramp for thousands of customers. This role serves as the first line of support, primarily over the phone, solving problems quickly and creating memorable experiences for customers.
Key Responsibilities
- →Serve as the first line of support for Ramp customers primarily over the phone
- →Troubleshoot customer issues using strong product knowledge and critical thinking
- →Deliver accurate, empathetic, and efficient solutions in a fast-paced environment
- →Take ownership of escalations, ensuring tickets move forward through internal teams
- →Adapt quickly to new tools, product releases, and process changes
- →Meet and exceed key performance standards including CSAT, QA, and speed-of-service metrics
- →Contribute to team knowledge by updating documentation and sharing customer insights
Requirements
- ✓Comfort and confidence on the phone as your primary support channel
- ✓Ability to work evenings, weekends, and some holidays
- ✓Strong customer focus with empathy under pressure
- ✓Excellent verbal and written communication skills
- ✓Ability to quickly learn Ramp’s platform and apply product knowledge
- ✓Strong analytical and problem-solving skills
- ✓Persistence in driving issues to resolution with internal teams
- ✓High reliability and professionalism in live support environments
- ✓Comfort working toward performance metrics in a results-driven role
