AI Implementation Specialist at Raspberry

AI IMPLEMENTATION SPECIALIST RASPBERRY AI Raspberry AI is a leading provider of industry-defining AI design software for fashion brands and retailers. Our software empowers brands to rapidly understand consumer demand and create unique designs within minutes. Leveraging cutting-edge AI analytics and generative AI capabilities, we help fashion brands revolutionize their design and merchandising processes. We are a Series A startup, backed by top-tier venture capital firms such as Andreessen Horowitz, Khosla Ventures, MVP and Greycroft. ABOUT THE ROLE Raspberry AI is seeking a full-time, remote AI Training & Implementation Specialist with a designer background to onboard, train, and support customers using our AI-powered design platform. In this role, you’ll be responsible for helping new and existing customers become confident, independent users of Raspberry AI. Your focus will be training, onboarding, and ongoing enablement—running live sessions, hosting office hours, troubleshooting user issues, and creating clear educational resources that scale. You’ll work closely with Customer Success, Product, and Engineering to surface user feedback, flag issues, and continuously improve how customers learn and use the platform. This role is ideal for someone who enjoys teaching, problem-solving, and working directly with designers—and who is excited about helping fashion teams adopt generative AI in practical, real-world workflows. Additional responsibilities may be assigned as business needs evolve. RESPONSIBILITIES - Lead customer onboarding and training sessions to help users get productive quickly - Host office hours and follow-up sessions to support ongoing learning and adoption - Respond to customer questions and troubleshoot issues via the Support Desk, email, or Loom - Review customer usage to identify blockers, confusion, or opportunities for improvement - Escalate bugs and product issues to Engineering and track them as needed - Create and maintain enablement resources such as onboarding scripts, help docs, and Loom videos - Partner with Customer Success, Product, and Engineering to share customer feedback and insights - Support teammates by answering questions and contributing to team workflows QUALIFICATIONS - 6-9+ years of fashion industry experience, preferably working in fashion design or accessory design - Strong background in fashion design - Adobe Illustrator - Adobe Photoshop - Experience creating and reviewing fashion visuals (garments, prints, footwear, accessories) - Familiarity with generative AI tools (e.g., Midjourney, DALL·E, similar) - Comfort learning and explaining new software tools - Google Docs, Slides, and Spreadsheets - MS365 - Strong written and verbal communication skills BENEFITS - Competitive salary - Comprehensive benefits package including health, dental, and vision insurance - Opportunity to work on cutting-edge AI technology with a high-impact team - Fully remote with a supportive company culture - Be part of a rapidly growing company with significant growth potential