Forward Deployed Engineer at Ravenna

FORWARD DEPLOYED ENGINEER ABOUT THE ROLE Ravenna is looking for a Forward Deployed Engineer to work directly with customers and ensure they are successful using our platform. This role sits at the intersection of engineering, product, and customer success. You will partner closely with customer teams to understand how their internal operations work, design solutions, and deploy Ravenna in real environments. Forward Deployed Engineers at Ravenna own the full lifecycle of customer deployments. You will lead implementations, build integrations, debug issues, and develop solutions that help customers run their operations more effectively. You will also play a critical role in shaping the product. By working closely with customers, you will develop a deep understanding of real world workflows and bring those insights back to the engineering and product teams. This role is ideal for someone who enjoys solving messy problems, working directly with users, and building practical solutions that deliver immediate impact. RESPONSIBILITIES LEAD CUSTOMER DEPLOYMENTS Own the end to end implementation process. Work directly with customers to deploy Ravenna within their organization and ensure successful adoption. BUILD INTEGRATIONS AND CUSTOM SOLUTIONS Write code, build workflows, and develop integrations that connect Ravenna to customer systems such as Slack, Google Workspace, identity providers, and internal tools. SOLVE PROBLEMS IN REAL ENVIRONMENTS Debug issues, investigate system behavior, and resolve technical challenges that arise during deployments. Work through complex situations where systems are imperfect and requirements are evolving. CAPTURE AND SYNTHESIZE CUSTOMER FEEDBACK Document customer needs, feature requests, and patterns across deployments. Maintain clear feedback loops so insights are consistently shared with the product and engineering teams. INFLUENCE PRODUCT DIRECTION Use learnings from customer engagements to shape product decisions. Propose improvements, identify gaps, and help guide how Ravenna evolves. BUILD INTERNAL TOOLS AND PROCESSES Develop scripts, tooling, and workflows that improve deployment speed, reliability, and the overall customer experience. COLLABORATE ACROSS TEAMS Work closely with sales, product, and engineering to ensure strong communication, smooth handoffs, and a consistent customer experience. ABOUT YOU STRONG ENGINEERING FUNDAMENTALS You have at least three years of software engineering experience and are comfortable writing production quality code. You are able to debug complex systems and build reliable solutions. CUSTOMER FOCUSED MINDSET You enjoy working directly with customers and care about solving real problems. You are comfortable building relationships and guiding users through technical implementations. SYSTEMS THINKER You are comfortable working across APIs, integrations, and distributed systems. You can quickly understand how different systems interact and diagnose issues when they arise. STRONG PROBLEM SOLVING ABILITY You enjoy tackling ambiguous problems and working through messy real world environments. You are comfortable investigating issues, testing solutions, and iterating quickly. ORGANIZED AND DETAIL ORIENTED You track important details across customer engagements and ensure that nothing falls through the cracks. You are able to manage multiple projects at the same time. CLEAR COMMUNICATOR You can explain technical concepts to non technical stakeholders and translate business needs into technical solutions. BUILDER MENTALITY You are comfortable writing code, building tools, and doing whatever is needed to make customers successful. BENEFITS COMPETITIVE SALARY We believe great people should be compensated well. While we are an early stage company, we offer competitive salaries and aim to pay top of market for exceptional talent. We are building an ambitious company and know that attracting great people requires strong compensation. MEANINGFUL EQUITY We hire people who want to help build Ravenna from the ground up. Equity ensures that when the company succeeds, the people who helped build it share in that success. Early team members have the opportunity to make a real impact on both the product and the future of the company. CHOOSE YOUR SETUP Great work requires great tools. At Ravenna you can choose the hardware and setup that helps you do your best work. Most of the team uses high performance Mac laptops, but you have the flexibility to select the tools and environment that fit your workflow. FLEXIBLE TIME OFF Doing great work requires time to recharge. We offer flexible paid time off so you can take the time you need to rest and stay at your best. We trust our team to manage their time responsibly while delivering meaningful results.