Senior Data Analyst, Product at Relayfi

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses. We are looking for a Data Analyst who will play a pivotal role in bridging data insights with strategic business decisions as Relay enters an exciting new chapter of growth. As we’ve grown, we need support from you in bridging the gap between data insights and strategic product or business decisions, influencing the direction and success of Relay. You'll be instrumental in ensuring that our product & business teams are empowered with deep, actionable insights, enabling us to make informed, data-driven decisions that resonate with our customers' needs. Please note that we are a hybrid environment and choose to collaborate in the office 3 days a week (Tues - Thurs). What You'll Be Doing - Collaborating with cross-functional teams by proactively proposing analytical solutions and data insights that drive improvement in key strategic pillars. - Ensuring teams have the necessary data they need to function effectively by identifying and tracking core KPIs on top of building dashboards and reports. - Performing in-depth analysis to drive fresh insights, and inform business recommendations by presenting trends to stakeholders. - Monitoring and evaluating data quality to ensure the accuracy and consistency of data. - Consistently delivering high-quality data models, easy-to-interpret visuals (such as charts, graphs and dashboards), and reports that demonstrate a strong understanding of business needs and objectives. - Apply statistical methods to dissect and interpret data, aiding in the prediction and evaluation of new product features and market opportunities. This includes conducting A/B tests and measuring the impact of product changes on user behavior. - Synthesize information from diverse sources. Integrate and analyze data from user feedback, surveys, operational metrics, and event logs to connect insights directly to business outcomes. - Regularly reporting outcomes and insights to stakeholders across Relay, including the senior leadership team, providing a clear narrative of the impact on business objectives, thereby influencing future data-driven decision-making. Who you are - 3-5 years of experience as a Data Analyst or Business Analyst. - Expert-level SQL proficiency, encompassing advanced query writing, optimization and performance tuning, complex aggregations with window functions, as well as a deep understanding of data warehousing concepts, security best-practices, and analytical functions. - Experience with business intelligence/data visualization tools (Metabase, Looker, Periscope, Mode, etc.). - You have a passion for storytelling using data with an ability to synthesize complex information into simple, clear, and compelling actionable insights - A successful history of manipulating, processing and extracting value from large datasets and a curiosity for exploratory data analysis. - Able to execute independently with the input of cross-functional stakeholders - You pride yourself on your ability to communicate clearly and proactively on top of your passion to work collaboratively across multiple teams. - Adaptability to handle change and uncertainty at times; We are a startup after all! Bonus points - Experience with cloud computing (AWS, GCP or Azure) and familiarity with cloud data warehouse platforms (Bigquery, Snowflake, Redshift, etc.) - Familiarity with dbt for data modelling, automation, or experimentation - Experience with a data-oriented programming language ( Python, R, Julia) - You’ve joined a company at its early stages and have seen it through scale Our Commitment to you - Competitive salary and meaningful equity: every team member gets a piece of the pie. - Comprehensive health benefits: we offer full health benefits + an HSA/WSA starting from day 1 so you get the coverage you need. - Considerable vacation/end-of-year holiday shutdown: we take time off to reset and recharge so we come back better for our customers. - Hybrid work environment: we love collaborating and connecting in the office two times a week and offer catered lunches and a snack/beverage program for the days we’re in office. Don’t forget to bring in your furry friends! - Personal and professional growth: support from leaders who care about your growth and success through regular feedback and coaching. Our goal is to make Relay a step-change career opportunity. - Top-tier equipment: we’ll make sure you have everything you need to produce your best work. - Team-first culture: we’re passionate about working collaboratively, bonding through team events, and most importantly having fun. The Interview Process - Stage 1: A 1-hour Google Meets video call with our Data Analytics Manager - Stage 2: A take-home Data Analytics case study, followed by a 60-minute presentation to members of the Data team (virtual, or in-person) - Stage 3: A 45-minute Google Meets in-person values interview with a member of the Relay executive team At Relay, we believe Relayers should feel valued for the impact they have on our mission and growth. So we pay fairly and transparently. The annual salary range for this role is $108,000 CAD to $132,000 CAD. We pay for impact and aren’t tied to yearly reviews. As your contributions to Relay’s mission scale, so do your rewards. Most new Relayers will join at the impactful level, which for this role is $120,000 CAD per year. The range represents the potential for impact within the role, from developing to having an outsized impact. We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub [Upgrade to PRO to see link] Why Relay Might Be the Perfect Fit For You - You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.  - You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering. - You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks. - You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about  stepping into the unknown and navigating new terrain to create something better alongside your team.  - You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.  - You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward. - You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together. - You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too. What’s Important to Us: Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit. At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs. Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.