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ManagerFull-timeRailsAI
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enablement Manager to join our team at RemoFirst. This role is responsible for equipping the Customer Experience & Growth organization with the knowledge, tools, and capabilities needed to operate at scale and deliver consistent, high-quality outcomes.
Key Responsibilities
- →Design and manage CXG Enablement Strategy
- →Design and execute enablement programs aligned with CXG priorities and business goals
- →Partner with CXG leadership to identify capability gaps and enablement needs across teams
- →Ensure enablement supports both day-to-day execution and strategic change initiatives
- →Act as the connective tissue between strategy, product changes, and frontline execution
- →Support CXG initiatives that require coordinated rollout and behavior change
- →Create, maintain, and improve CXG playbooks and SOPs
- →Drive enablement beyond initial rollout through reinforcement plans, office hours, and refreshers
- →Track enablement effectiveness using metrics such as adoption and usage, time-to-proficiency, and error reduction
Requirements
- ✓Experience in enablement, operations, CX, or a related role
- ✓Strong ability to simplify complex product and process changes in fast-paced, scaling environments
- ✓Excellent written and verbal communication skills
- ✓Strong organizational skills and attention to detail
- ✓Proven ability to collaborate effectively in a remote-first, globally distributed environment
- ✓Proactive by nature: you anticipate challenges, take the initiative, and consistently seek improvements
Benefits
- ★Startup Environment: Be part of a scaling startup where your voice matters and your impact is tangible
- ★Growth Opportunities: Join a fast-growing team with the opportunity to shape the future of our support operations
- ★Work for a Market Leader: Support innovative companies like Microsoft, Mastercard, and leading startups
- ★Remote-First: Enjoy the flexibility of working remotely with a team distributed across the globe
- ★Perks: Competitive compensation, best-in-class tools, and growth resources to succeed
