Senior Manager, Customer Technical Support at RenesasElectronics

Renesas Electronics is looking for a Senior Customer Technical Support Manager to lead a strategic quality team supporting key customers. The Customer Technical Support Manager is responsible for leading customer-facing technical support activities throughout the product lifecycle, with a strong focus on quality, compliance, and new product enablement. This role serves as the primary technical liaison between customers and internal teams, ensuring successful execution of PPAP submissions, Customer-Specific Requirement, customer questionnaires, environmental compliance surveys, New Production Introductions (NPI) support among other customer support efforts. The ideal candidate possesses deep knowledge of semiconductor manufacturing, quality systems, and customer requirements, combined with strong leadership and communication skills. The Senior Customer Technical Support Manager will manage and develop a team of Quality Engineers while operating at both technical and executive levels, driving customer confidence, and strengthening long-term relationships. Responsibilities: Customer Technical Support & Leadership • Lead and manage Customer Technical Support activities, ensuring timely and accurate responses to customer technical inquiries • Act as the primary point of contact for customer quality, reliability, and process-related requests • Build trusted relationships with customer quality, engineering, and supply chain teams • Mentor and develop customer support engineers and specialists, as applicablePPAP & Quality Documentation Management • Own and coordinate Production Part Approval Process (PPAP) submissions in alignment with customer and industry requirements • Ensure accuracy of PPAP elements including: • Process Flow Diagrams • PFMEA • Control Plans • Measurement System Analysis (MSA) • Capability Studies (Cp/Cpk) • Partner with internal Quality, Manufacturing, and Engineering teams to resolve gaps and corrective actions        Customer-Specific Requirements (CSR) Management • Interpret, document, and enforce Customer-Specific Requirements (CSRs) across quality, manufacturing, and engineering functions • Serve as the owner and subject‑matter expert for all customer‑specific requirements (CSRs) across assigned accounts • Ensure CSRs are fully integrated into: Quality Management System (QMS) procedures, Process Flow Diagrams, PFMEAs, and Control Plans Inspection, testing, and release criteria • Maintain a CSR matrix or tracker mapping customer requirements to internal controls, owners, and evidence • Support internal and customer audits by preparing CSR compliance evidence and responding to auditor findings • Drive awareness and training on customer‑specific requirements across cross‑functional teams • Ensure long‑term sustainability of CSR compliance through standardization and continuous improvement   Customer Questionnaires & Surveys • Manage and coordinate responses to customer technical questionnaires, audits, and assessments • Lead completion of environmental, sustainability, and regulatory surveys, including (but not limited to): • ISO 14001 / ISO 9001 related inquiries • RoHS, REACH, Conflict Minerals, and Responsible Sourcing surveys • ESG-related customer requirements • Ensure consistency, accuracy, and compliance across all customer-facing documentatio   New Production Introduction (NPI) Support • Support cross-functional readiness reviews covering quality, reliability, and manufacturing maturity • Support first articles, qualification builds, reliability testing, and ramp-to-volume requirements • Support issue resolution during NPI phases and ensure smooth transition to high-volume manufacturing     Cross-Functional Collaboration • Collaborate closely with: • Quality Engineering • Process Engineering • Manufacturing • Supply Chain • Environmental, Health & Safety (EHS) • Lead structured problem-solving (8D, root cause analysis) for customer issues and escalations • Represent the customer perspective in internal reviews and continuous improvement initiatives