Lead Quality Engineer at Replicant

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction. At Replicant, we believe AI should work for people, starting with customer service. We’re looking for a Lead Quality Engineer to help raise the bar for quality across our voice AI platform as we continue to scale. This person will play a key role in shaping how quality is defined, measured, and built into the product experience from the start — across platform capabilities, AI agents, customer configurations, integrations, and release workflows. This is an opportunity to help build the systems, standards, and tooling that make quality a durable advantage for both our customers and our teams. As the Lead Quality Engineer, you will partner closely with Engineering, Product, and Delivery to create a more unified and scalable approach to quality. You’ll define standards, improve testing strategy, build and evolve automation and platform-level tooling, and turn customer and product insights into better validation systems. This is a hands-on leadership role for someone who is excited to work at the intersection of software quality, automation, analytics, and AI. The right person will help us move toward a modern quality engineering practice where testing is proactive, automated wherever possible, and grounded in the realities of conversational AI. What You’ll Do - Serve as the company-wide leader for quality engineering, shaping how quality is built into Replicant’s platform, championing a high bar across teams, and driving the practices and execution that make it real - Lead, mentor, and support a team of 5 AI-enabled QA Engineers, raising the technical bar and guiding the team toward a more scalable quality engineering practice, with the opportunity to grow into a people management role - Lead Replicant’s AI-native quality engineering strategy to scale coverage, accelerate validation, and surface failures earlier - Build AI-driven testing workflows that let a small team deliver broad, scalable validation across the platform - Own the quality feedback loop from internal dogfooding, customer A/B testing, customer feedback triage, and bug reporting, turning real-world usage into faster fixes, better test coverage, and stronger product decisions - Partner with Product and Engineering early to improve testability, shape acceptance criteria, and build quality in from the start - Build and improve automation frameworks, validation tooling, and CI/CD quality gates for reliable, repeatable releases - Use AI and analytics to expand edge-case coverage, summarize failures, and generate insights that inform roadmap and release decisions What You'll Bring - 8+ Years experience in QA, Quality Engineering, or SDET roles, including ownership of test strategy and release quality in complex software systems - An AI-native approach to quality engineering — you know how to leverage AI to move faster, increase coverage, reduce manual effort, and build smarter testing and validation workflows - Curiosity about AI systems, conversational experiences, and the nuances of testing voice-driven product behavior - Experience leading quality initiatives across teams and influencing engineers, product managers, and stakeholders around a shared quality bar - Deep knowledge of modern testing practices, including automation, API and integration testing, regression strategy, and CI/CD-based quality workflows - Hands-on technical ability to build tooling, frameworks, scripts, or systems that make quality scalable - Demonstrated mastery of test design, risk-based coverage, and what should be automated versus explored manually - Comfort using data, metrics, and analytics to evaluate quality and communicate trends, risk, and opportunities for improvement - Excellent collaboration and communication skills, with the ability to work effectively across Engineering, Product, and customer-facing teams Nice To Have - Hands-on experience in at least one modern language such as TypeScript, JavaScript, or Python - Experience testing AI and LLM-powered systems, including evaluating non-deterministic behavior, hallucinations, prompt or workflow regressions, and other quality issues unique to generative products - Experience working in an FDE, delivery, or professional services environment, with a strong understanding of customer-facing implementation workflows and real-world quality challenges For all full-time employees, we offer: 🌴 In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal 🖥️ Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them 📍 Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar 🏋️ Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being 💸 Compensation that matches your impact: competitive salaries in the company you’re helping to build 📈 Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company Our Values Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture. Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team. Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do. Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own. Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [Upgrade to PRO to see contact] [Upgrade to PRO to see contact] and we’ll work to meet your needs.