Customer Support Representative at Rev

There’s never been a more exciting time to be part of Rev. Every role here plays a critical part in shaping the future of speech technology and empowering our customers to do more, faster. We didn’t disrupt the industry by playing it safe. We did it by embracing bold thinking, welcoming diverse perspectives, and giving our team the freedom and responsibility to innovate. At Rev, you won’t just have a seat at the table — you’ll help redesign it. Come build what’s next with us 🚀 CUSTOMER SUPPORT REPRESENTATIVE HOW THIS ROLE WILL SERVE, OWN AND GROW AT REV: Are you excited by the opportunity to make a meaningful impact at a high-growth company where your contributions are recognized and rewarded? Do you thrive in an environment that empowers you with autonomy and encourages innovation? At Rev, we are driven by our core values—Serve, Own, and Grow. Rev is a dynamic and innovative AI-powered transcription company committed to understanding the human voice. As a Customer Support Representative, you will play a critical role in delivering exceptional customer experiences and ensuring our users receive best-in-class service across all Rev products. In this role, you will serve as a trusted partner to our customers, take ownership of their needs, and contribute to a culture of continuous improvement and collaboration. 🔍 RESPONSIBILITIES: - Deliver an exceptional customer experience by responding to inquiries via phone, chat, and email - Resolve customer issues efficiently across all Rev services, ensuring timely and accurate solutions - Review and process incoming orders for Rev’s various service offerings - Troubleshoot basic technical issues and guide customers with clarity, professionalism, and empathy - Educate customers on Rev’s products, features, and best practices - Collaborate with cross-functional teams—including Product, Engineering, Sales, and Operations—to address customer needs and improve processes - Maintain detailed and accurate records of customer interactions within support systems - Identify trends, escalate recurring issues, and recommend improvements to enhance the customer experience - Uphold Rev’s core values by demonstrating professionalism, accountability, and a customer-first mindset - Contribute to team goals and foster a positive, supportive, and collaborative work environment ✅ QUALIFICATIONS: - 1+ years of experience in customer support, sales, or a related customer-facing role - Strong technical aptitude with confidence troubleshooting basic technical issues - Exceptional written and verbal communication skills with keen attention to detail - A proactive, solutions-oriented mindset with the ability to anticipate and address customer needs - Outstanding interpersonal skills and a passion for helping others - Ability to multitask, prioritize effectively, and thrive in a fast-paced environment - Experience working with CRM or ticketing systems (e.g., Zendesk, Salesforce, Intercom) is preferred - Familiarity with SaaS, AI-driven technology, or transcription services is a plus. - A positive, collaborative attitude aligned with Rev’s values of Serve, Own, and Grow ⏰ Schedule Requirements: Please note that we are currently seeking full-time candidates who can work 40 hours per week. This role may require evening availability, with shifts primarily supporting Eastern Time (ET) and Central Time (CT) business hours. 💼 Location: This is a remote position open to candidates authorized to work in the United States. #LI-Remote Ready to drive real impact for our customers while helping shape the future of Rev? Apply now — we’d love to meet you!