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Entry LevelFull-time
Salary Range
$8,925 - $12,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts.
β’ Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
β’ Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
β’ Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions 
β’ Ensure Price Increase targets are met
β’ Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
β’ Manage inbound customer inquiries relating to their account 
β’ Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
β’ Support customer nurture activities and campaigns in partnership with Marketing 
β’ Reply to customer survey responses & recommend the appropriate department to take action
β’ Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals
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About Revalize
Revalize is a forward-thinking company dedicated to transforming how businesses approach digital transformation and innovation. Operating at the intersection of technology and strategy, Revalize helps organizations leverage cutting-edge solutions to drive growth and efficiency. While the name suggests a focus on revaluation and modernization, the company's core mission is to empower clients with tools and insights that align with evolving market demands. Founded with a vision to bridge the gap between traditional business practices and digital advancements, Revalize has positioned itself as a trusted partner for enterprises seeking sustainable innovation. Revalize offers a suite of services including digital strategy consulting, AI-driven analytics, and custom software development tailored to enhance operational agility. Key features of their solutions include scalable architecture, data-driven decision-making frameworks, and seamless integration with existing systems. The company primarily targets mid-to-large enterprises across sectors such as finance, healthcare, and retail, where digital transformation is critical for competitive advantage. By combining technical expertise with industry-specific knowledge, Revalize ensures its clients receive solutions that are both innovative and practical. Notable for its client-centric approach, Revalize has achieved recognition for its ability to deliver measurable results, often exceeding industry benchmarks in project success rates. The company differentiates itself through a unique value proposition that emphasizes long-term partnerships over short-term fixes, ensuring clients not only adapt to change but thrive in it. With a growing portfolio of successful implementations, Revalize continues to solidify its reputation as a leader in the digital transformation space.
