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ManagerFull-timeAWSAzure
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Operations Manager to join Revive RX, a licensed pharmacy specializing in health, wellness, and restorative medicine. This role will lead day-to-day IT Operations, overseeing IT Support and IT Systems Administration teams to ensure consistent, secure, and efficient delivery of IT services.
Key Responsibilities
- →Lead, manage, and develop IT Support and IT Systems Administration teams
- →Establish clear expectations and accountability across IT Operations
- →Define and enforce IT Operations SLAs and service standards
- →Own IT communications, standards, procedures, and related documentation
- →Own IT Operations KPIs and performance metrics
- →Partner with IT Engineering, Cybersecurity/GRC, and business departments
- →Manage IT vendors, contracts, renewals, and negotiations
- →Drive cost optimization and service improvements
Requirements
- ✓Bachelor’s degree or equivalent experience
- ✓5+ years IT Operations experience
- ✓3+ years people management experience
- ✓Both Windows and macOS expertise
- ✓Extensive Microsoft O365 administration experience
- ✓AWS and/or Azure cloud operations knowledge
- ✓2+ years vendor and contract management experience
- ✓Onsite 5 days/week with local travel required (Houston and Austin)
Preferred Qualifications
- ✓Certifications: MS 0365, Apple, AWS, Azure, HIPAA
- ✓Healthcare/HIPAA or regulated environment experience
- ✓CrowdStrike and Cove experience
