Account Manager at Rewind

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50 [Upgrade to PRO to see link] We invite you to read our startup story [Upgrade to PRO to see link] to learn where we came from and where we’re going. Read about our mission, story and values here [Upgrade to PRO to see link] To find out more about our perks, click here [Upgrade to PRO to see link] Some of our Blogs might help you get a better understanding of what we do here. You can find them all here [Upgrade to PRO to see link] Thriving at Rewind: We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you’ll feel right at home here. Here's what it takes to succeed with us: - Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win. - Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them. - Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life. - Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users. - Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success. - We Make Time for Fun: We work hard and make time to enjoy the journey. It’s not just about hitting milestones—it’s about making the experience rewarding along the way. About the role We’re looking for an Account Manager focused on expanding value within our existing customer base through cross-sell opportunities. In this role, you’ll partner with customers who already trust our platform and help them discover additional products, features, and solutions that can deepen the impact they get from us. This role sits at the intersection of customer success and revenue growth. You’ll work closely with Customer Success team, Product, and Sales to identify expansion opportunities, position additional solutions, and guide customers through the cross-sell process from discovery to close. You’ll succeed here if you’re naturally curious about customer needs, comfortable having consultative commercial conversations, and motivated by helping customers unlock more value while driving measurable revenue growth. What you’ll do: Cross-sell opportunity discovery - Identify and qualify cross-sell opportunities within an existing customer base. - Analyze product usage, customer goals, and business challenges to uncover expansion potential. - Partner with the Customer Success team to prioritize accounts with the strongest expansion signals. Consultative expansion conversations - Lead discovery conversations with customers to understand evolving needs and priorities. - Position additional products, modules, or features that help customers achieve better outcomes. - Translate customer goals into tailored solution recommendations that align with their current environment. Deal management & execution - Own the cross-sell sales cycle from opportunity identification through close. Build clear expansion proposals and guide customers through evaluation, pricing, and approvals. - Maintain accurate opportunity tracking and forecasting in Salesforce. Customer collaboration & internal alignment - Work closely with Customer Success, Sales, and Product teams to ensure a seamless expansion experience. - Share insights about customer needs and expansion trends to help inform product and go-to-market strategy. - Ensure cross-sell activities respect customers’ time and reinforce long-term relationships. Performance & pipeline management - Build and maintain a healthy cross-sell pipeline within your assigned book of business. - Help develop and refine the Account Management playbook for cross-sell motions, documenting repeatable processes, messaging, and best practices. - Identify opportunities to improve account expansion workflows and collaborate with Sales, Customer Success, and RevOps to build scalable processes and tools. - Track expansion metrics including pipeline coverage, conversion rates, and revenue targets. - Continuously refine messaging and approaches based on customer feedback and results. What you’ll bring - 3-5+ years of experience in SaaS sales, account management, or customer expansion roles. - Proven experience selling into existing customers (cross-sell and expansion). - Strong consultative selling skills and the ability to connect product capabilities to customer outcomes. - Comfort managing a pipeline and working toward revenue targets. - Ability to collaborate across teams including Customer Success, Product, and Marketing. - Strong communication and presentation skills with both business and technical stakeholders. - A customer-first mindset and the ability to balance growth with long-term relationships. Nice to have - Experience selling multi-product SaaS platforms or modular products. - Familiarity with product usage data or signals to identify expansion opportunities. - Experience working alongside Customer Success teams in a post-sales revenue model. - Experience with tools such as Slack, Salesforce, SalesNav, Momentum, Salesloft, Google Suite, Confluence and more Location and working hours This role is remote within Ontario with occasional travel to conferences and trade shows. Working hours generally align with standard Eastern Time business hours. Some schedule flexibility may be required to accommodate customer conversations across time zones. Compensation Philosophy The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. If your expectations are above this range, it may be because your experience aligns with a more senior level. In some cases, we’re open to hiring at a higher level for the right person and are committed to paying competitively and fairly. If your experience is closer to an earlier career stage, we may still consider your application. In that case, we would evaluate the role at a different level within our levelling framework, which would correspond to a salary below the range shown. Pay is just one part of the overall compensation at Rewind. Why join Rewind At Rewind, you’ll help shape the future of data protection for thousands of businesses. We’re performance-driven, innovative, and not afraid to challenge what’s possible. You’ll join a team that values trust, accountability, and respect for people’s time — and encourages every employee to experiment, think critically, and grow. We support innovation through experimentation — including smart use of AI tools — and believe the best ideas come from those who aren’t afraid to push boundaries. How Rewind Will Support You We know that enjoying the journey is just as important as reaching our goals. We work hard to create a positive, inclusive environment where fun and laughter are part of our everyday routine. We also offer a variety of benefits to support your success both at work and in your personal life which includes but is not limited to:  - Flexible work hours - Employee stock options - Health benefits - 3 weeks vacation - 7 life leave days - 2 Level Up days for professional development - 1 volunteer day - Summer Fridays and office closed during the holiday break in December - Paid parental leave - $2000/year wellness/home office allowance - $5000/year professional development allowance Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply. AI Usage Our recruitment process may include the use of artificial intelligence–enabled tools to help manage and review applications efficiently. These tools assist our team, but hiring decisions are ultimately made by human reviewers.