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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our Rexel team. This role focuses on growing and retaining Rexel’s Annual Recurring Revenue by understanding customer needs and creating value propositions.
Key Responsibilities
- →Build positive working relationships between Rexel and assigned customers
- →Manage multiple on-going customer success engagements and develop a cadence of recurring reviews
- →Review progress with leadership and provide opinions on areas of opportunity
- →Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions
- →Accurately communicate a value proposition based on the data being presented
- →Communicate in-person and remotely the value delivered to customer on a periodic cadence
- →Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions
- →Understand basic concepts of automation regarding product lifecycles and migration paths
- →Seek new targets and opportunities from data that is provided
- →Run numbers to calculate a return on investment or savings for customers
Requirements
- ✓Experience in customer success management or related field
- ✓Strong understanding of data analysis and customer engagement strategies
- ✓Ability to communicate effectively with customers and internal teams
- ✓Knowledge of automation concepts and product lifecycles
- ✓Experience with Annual Recurring Revenue contracts and subscriptions
- ✓Ability to identify opportunities based on customer’s install base and support usage
- ✓Strong problem-solving and analytical skills
- ✓Ability to work independently and as part of a team
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