Staff Field Integration and Quality Engineer at Ridealso

About ALSO. We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient. ALSO is looking for a Staff Field Integration and Quality Engineer to lead the integration of drive units, batteries, inverters, displays, and various low voltage electronics! What You Will Do - Assist in the new product introduction of new products and platforms - Present findings to engineering teams and leadership to drive resolution. - Hands on troubleshooting using proprietary CAN tools. - Reproduce faults, pull logs, decode DTCs, run isolation tests, identify root cause (HW vs FW vs calibration vs harness), and validate fixes with structured re-tests - Support pilot & ‘fleet’ running: prep vehicles for pilots, commission telematics, and close the loop with field ops on uptime - Maintain and update Fleet firmware using OTA updates. - Maintain and update service troubleshooting manuals based on new learnings. - Work with service partners to gather additional insight into field failures. - Travel to customer locations to gather additional insight on failure modes - Stand up processes to review incoming telemetry data to - Gather trends around overall product health and reliability - Estimate component repairs/ replacements + Cost - Drive design and diagnostic changes based on real world data - Build clear data visualization tools and dashboards to support telemetry data ingest - Process field return parts to determine root cause using 8D - Train Technicians and service professionals on service tools and new processes. What You Will Bring - BS/MS in Electrical Engineering, Computer Science or related field - 5+ years of professional experience working with Embedded Systems. - 3+ years working on new product introduction - Hands-on electronics & HV awareness: comfortable working around up to 100V+ systems (per local regs), using Digital Multi Meters, oscilloscopes, insulation testers, CAN analyzers, and HV PPE - Exposure to Service tools - Exposure to Cloud services - Basic SQL, Python skills to process data. - Planning and organization tools (JIRA/Confluence) - Working knowledge of automotive communication protocols (CAN, CAN FD, SPI) and Vector tools - Ability to define and request new features on bike and in the cloud to help with engineering - Powertrain & charging basics: BMS fundamentals (cell balancing, SoC/SoH), motor/inverter concepts (FOC, torque limits, derates), charger protocols, and safety interlocks for swap & plug-in - Test discipline: follow DVP&R, write reproducible test cases, keep immaculate logs, tag firmware/hardware revisions, and maintain traceability from fault → fix → verification The salary for this position ranges from $180,000-$210,000 per year, depending on experience and qualifications. Why ALSO. We’re passionate about helping the world find a better way to get there—wherever it is you’re headed. We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces.  Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.  Perks and Benefits - Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options. - One Medical membership and dedicated insurance advocates. - Rich fertility and family building benefits with Progyny. - Flexible time off.  - 401(k) match.