Software Engineer, Platform at Rilla

A FOUNDATIONAL COMPANY Rilla is on a mission to index the offline world. Today, we’ve built the leading sales coaching software for organizations doing sales offline. We have over 1000 customers, including The Home Depot, KKR, Neighborly, and PulteGroup, using our product to enable AI sales coaching across their organization. We are backed by Google Ventures, Bessemer Ventures, Crew Capital, and Broom Ventures, along with others. We’re an in office team in NYC with builders who operate like high speed reinforcement learners. We obsess over our customers, move at a high velocity, are not afraid of failure, and look to maximize our real-world impact. If you want to build the products and systems for how billions of conversations in the real world are captured and indexed, Rilla is the place to do it. THE ROLE We are building a Platform team from the ground up — and this is one of the founding hires. You'll work directly with the platform team lead to define how Rilla builds, ships, monitors, and scales its infrastructure. Everything is on the table: the CI/CD pipelines, the Terraform modules, the monitoring stack, the SSO integrations, and the API infrastructure our customers depend on. If it keeps the product running and the engineers shipping, it's yours. You'll write code, design systems, make architectural decisions, and build the platform that a 25+ person engineering team relies on every day. You will own things end-to-end: from an idea on a whiteboard to a production system serving thousands of customers. We're open to engineers at any level — what matters is that you're relentlessly resourceful, deeply technical, and excited to build something from scratch. Do you describe yourself as "obsessive"? Do you want to define the infrastructure that powers one of the fastest-growing startups in history? We believe Rilla is the best place, with the best peers, to learn how. TECHNOLOGIES WE USE - Cloud infrastructure: AWS (ECS, RDS, VPC, IAM, S3, CloudWatch, and more), managed entirely through Terraform - Languages and frameworks: TypeScript, Node.js, React, Python - Databases: PostgreSQL - Containerization and deployment: Docker, AWS ECS, GitHub Actions, Spacelift - Monitoring and observability: Datadog, Sentry, Mixpanel - Identity and auth: OAuth 2.0, SAML, OIDC for customer-facing SSO integrations - API infrastructure: RESTful APIs serving external customers and internal services WHAT WE VALUE - An infinite learner. Someone who is relentless in their curiosity. - A customer obsessive. Someone who deeply cares about delighting customers and solving real pains, not vanity metrics. On the platform team, you have two sets of customers: Rilla's actual customers, and Rilla's engineers. - A winning attitude. You thrive with extreme accountability, learning as a team, and both giving and receiving rapid feedback. - Extreme empathy. Our customers are not tech companies. They live and work in the real world. Empathy is critical to arriving at correct solutions. - Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail, because it means you got a new opportunity to learn more. WHAT WE NEED - Cloud infrastructure experience (AWS preferred), you've provisioned and operated real production resources, not just followed tutorials - Terraform or similar Infrastructure as Code tools, you can write, review, and reason about declarative infrastructure - CI/CD pipelines for infrastructure and application deployment. You've built or maintained pipelines that engineers actually trust - Containerization (Docker, and familiarity with orchestration via ECS or Kubernetes) in production environments - Database administration, query optimization, indexing, backup/recovery, and monitoring. We run PostgreSQL, and you'll help keep it healthy - RESTful API design — you can architect and build APIs that external customers depend on, not just internal endpoints - Authentication and authorization protocols — OAuth 2.0, SAML, OIDC. You'll own customer-facing SSO integrations end-to-end - Monitoring and observability tools (CloudWatch, Datadog, Prometheus, Sentry, or similar) you care about knowing when things break before customers do - Scripting and automation, you instinctively eliminate manual work and build repeatable processes - Strong written and verbal communication skills. You'll write runbooks, post-mortems, and design docs that the entire engineering team depends on DON'T WORK HERE Please don't join if you're not excited about: - Building the platform function from scratch at a company scaling at breakneck speed - Owning infrastructure, security, developer tooling, and customer-facing integrations — all of it - Working ~60 hrs/week in person with some of the most ambitious people in NYC - Attempting to build a generational company, and the intensity required to do so COMPENSATION The estimated salary range for this position is $220,000 - $300,000/year. Successful candidates with competing offers will receive matching and competitive offers. Total compensation for this position may also include Incentive Stock Options, sign-on bonus, and other potential future incentives. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives. Benefits - Medical, dental, and vision insurance - Breakfast, lunch, dinner and snacks at the office - Gym membership - Commuter benefits - Relocation assistance - Take what you need paid time off, not accrual based - $1,000 stipend for learning and personal growth - Tech equipment