Publishing Operations Lead, Riot Ecosystem Product at Riotgames

Riot Ecosystem Product unlocks opportunities and drives collaboration across Riot’s technical services, games, community, and esports teams. We prototype new capabilities and lead cross-functional strategies that support player-facing products across client, web, and mobile platforms from early concept through execution. By balancing game-specific needs with a Riot-wide perspective, we build scalable solutions that enable all games and experiences to thrive. As the Operations Lead for Riot Ecosystem Product, you will report to the Business Operations Director of Riot Ecosystem Publishing and partner closely with the Publishing Products leadership. In this role, you will serve as the operational backbone of Riot Ecosystem Product, transforming strategic ambition into disciplined execution. By designing scalable systems, aligning cross-functional stakeholders, and driving visibility into performance and risk, you will enable the organization to deliver high-quality outcomes at scale. You will drive impact through influence and cross-functional partnership, building scalable processes and collaborating with operations producers, and product leaders across Riot to design, align, and implement solutions at scale. Responsibilities: • Partner with senior leaders to shape and evolve Riot Ecosystem Product’s operational strategy. • Translate strategic vision into clear operational frameworks, measurable success metrics, and actionable implementation plans. • Drive cross-functional alignment by ensuring collaborating teams operate against shared priorities, governance, and operating models. • Lead high-impact, multi-team operational programs, including scoping, sequencing, governance, and stakeholder alignment. • Establish and manage intake, prioritization, and capacity planning processes, ensuring clear visibility into workload, progress, risks, and tradeoffs. • Own dashboards, KPI frameworks, and operational reporting to inform executive decision-making. • Support annual and quarterly planning cycles, including resource forecasting and budget alignment. • Develop and execute staffing plans, support hiring, and manage temporary workforce needs. • Evaluate, implement, and manage tools that enhance operational effectiveness. • Drive proactive risk management by identifying issues early and recommending mitigation strategies. • Lead stakeholder communications to ensure clarity, transparency, and alignment. • Operationalize learnings and continuously improve team processes, systems, and standards. • Support onboarding and training for new processes, tools, and operational practices. Required Qualifications: • 6-8+ years of experience in an operations leadership role. • 4+ years of direct experience partnering with development teams in an operational capacity. • Hands-on experience with Jira or equivalent project management tools is a must. Desired Qualifications: • Experience working within Publishing organizations is a plus. • Experience leading through influence or managing matrixed teams. • Comfort navigating ambiguity and operating with autonomy to drive towards solutions. For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role! Our Perks: Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information. At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application. It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act. Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories: • Safeguarding confidential and sensitive Company data • Communication with others, including Rioters and third parties such as vendors, and/or players, including minors • Accessing Company assets, secure digital systems, and networks • Ensuring a safe interactive environment for players and other Rioters These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.