Business Intelligence Manager at Ripple

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Join Ripple's dynamic Business Intelligence team to play a pivotal role in accelerating our transformation into a truly data-driven company. As a Business Intelligence Manager, you'll be at the forefront of driving data driven decision making across Ripple, optimising operational efficiency, supporting innovative AI capabilities and delivering actionable insights that fuel strategic decision-making. WHAT YOU’LL DO: • Build, implement, and manage business intelligence solutions that align with Ripple's overarching business goals. • Translate complex business requirements into insightful data visualisations that drive action. • Identify and implement strategies to improve operational efficiency through data analysis and process optimisation. • Manage collaborator relationships to understand business requirements and translate them into effective BI solutions. • Own administrative tasks and processes like extract refresh management, performance monitoring and optimisation, automation, and documentation. • Integrate emerging AI capabilities into the BI ecosystem to streamline workflows and improve data discovery. • Drive the organisation's data-driven transformation by encouraging a culture of data literacy. • Ensure the accuracy, integrity, and reliability of data across all BI platforms, upholding the highest standards of data governance. • Offer timely troubleshooting and technical support to business users. • Embrace a dynamic and collaborative team culture that promotes the sharing of knowledge and guidelines. • Stay ahead of industry trends and new technologies, ensuring the BI team brings to bear the most effective tools and techniques. WHAT YOU'LL BRING: • 5+ years experience in business intelligence, data analysis, and data visualisation. • Expertise in data transformation and visualisation techniques, with a proven track record to drive data-driven decision-making. • Advanced proficiency in Tableau (Tableau Certification preferred). • Strong SQL skills for data extraction and manipulation (Databricks, BigQuery, Snowflake). • Experience using AI tools (Claude, Gemini). • Experience with Salesforce and GitLab (preferred). • Excellent verbal and written communication skills. • Strong analytical and problem-solving skills, with a proactive and committed approach. • Ability to lead multiple projects with strong attention to detail. • Comfortable working in a fast-paced, dynamic environment. WHO WE ARE: Do Your Best Work • The opportunity to build in a fast-paced start-up environment with experienced industry leaders • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances • Competitive salary, bonuses, and equity • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support • Employee giving match • Mobile phone stipend Take Care of Yourself • R&R days so you can rest and recharge • Generous wellness reimbursement and weekly onsite & virtual programming • Generous vacation policy - work with your manager to take time off when you need it • Industry-leading parental leave policies. Family planning benefits. • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.