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Mid LevelFull-timeRustAPI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Implementation Specialist to join our team at Rithum™, the world’s most trusted commerce network. This role involves designing scalable technical solutions and ensuring smooth transitions from sales to delivery for our strategic clients.
Key Responsibilities
- →Participate in technical discovery and solution design during late-stage sales cycles
- →Create implementation plans and technical documentation to guide delivery
- →Lead the technical configuration of the platform for new clients
- →Support API integrations, product feed setup, and troubleshooting during onboarding and expansion
- →Provide expert technical recommendations to optimize platform usage
- →Act as the primary technical point of contact for strategic clients
- →Collaborate with Sales, Product Management, Engineering, and Client Success Managers
- →Deliver tailored training and technical enablement sessions to client stakeholders
- →Maintain clear, proactive communication with client contacts
- →Contribute to internal knowledge sharing through documentation and resource development
Requirements
- ✓2+ years of experience in a client-facing technical role within SaaS
- ✓Fluent in both written and spoken English
- ✓Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
- ✓Strong working knowledge of Excel and HTML
- ✓Experience managing multiple complex client projects simultaneously
- ✓Strong problem-solving skills with a client-focused mindset
- ✓Excellent communication and presentation skills
- ✓Strong documentation and process development abilities
- ✓Experience delivering software training content
- ✓Ability to thrive in a fast-paced, dynamic environment
Benefits
- ★Enhanced Private Medical Insurance and a Health Cash Back Plan
- ★Life insurance & disability benefits
- ★Pension plan with 4% Company match
- ★Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays, 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
- ★£45/month Remote work stipend for internet
- ★Access to tools to support your wellbeing
- ★Professional development stipend and learning and development offerings
- ★Charitable contribution match per team member
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