Technical Product Manager, Customer Data Management at Rocketlawyer

About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge! About your role We’re looking for a Technical Product Manager to lead the evolution of Rocket Lawyer’s customer data infrastructure. You will define and deliver a centralized, scalable data platform that enables real-time insights, drives product innovation, and improves customer experience and business outcomes. Working within a product trio (Product, Engineering, Business), you will lead discovery, define strategy, and execute a multi-phase roadmap to modernize how we collect, manage, and activate customer data across the organization. How you will make a difference day to day Strategy & Vision • Define the vision and roadmap for a unified customer data platform • Establish standardized data definitions, models, and “sources of truth” across the organization • Identify gaps in current architecture and design a future-state data ecosystem Data Infrastructure & Governance • Design scalable systems for collecting, storing, transforming, and profiling customer data • Implement data governance practices to ensure quality, consistency, and long-term sustainability • Enable near real-time data access for internal teams and systems Insights & Activation • Enable teams to: • Understand customer behavior and trends • Build real-time dashboards and BI reporting • Create customer profiles and trigger-based experiences • Define audiences for marketing and lifecycle communications • Support integration with third-party tools for downstream activation Product Delivery • Own end-to-end product delivery—from discovery to launch • Validate product decisions across value, feasibility, usability, and viability • Define KPIs and measure product performance • Write clear requirements and partner with engineering to deliver on time • Drive agile processes (planning, refinement, sprint execution) Leadership & Collaboration • Act as the product leader for customer data across Rocket Lawyer • Partner with engineering, data, UX, and business stakeholders • Communicate roadmap, risks, and progress to executive audiences • Align cross-functional teams around a shared data strategy What you’ll need • 5+ years of experience as a Technical Product Manager • Proven track record delivering complex, data-intensive products • Strong understanding of data platforms, APIs, and scalable architectures • Ability to translate business needs into technical solutions (and vice versa) • Comfortable working with engineers, architects, and designers at a deep level • Excellent communication skills—able to simplify complex topics for any audience Product Skills • Strong product discovery and data-driven decision-making • Experience with customer data platforms (CDPs), data lakes, or BI systems • Ability to define and prioritize functional and non-functional requirements • Skilled in agile delivery and cross-team coordination • Experience instrumenting products, tracking KPIs, and running A/B tests • Comfortable creating user flows, wireframes, and product documentation • Experience integrating third-party systems and vendors Soft Skills • Ownership mindset—you take responsibility for outcomes • Curious, humble, and continuously learning • Highly empathetic toward customers and stakeholders • Bias for action—you move things forward proactively • Strong collaborator and communicator • Passion for building impactful products that improve people’s lives Why Join Us • Work on a high-impact platform used by millions globally • Help shape the future of legal accessibility • Join a collaborative, mission-driven, and fast-growing team • Build systems that directly influence customer experience and revenue Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team! Benefits & Perks • Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) • Unlimited PTO • Competitive salary packages • Life insurance • Disability benefits • Supplemental Optional Life Insurance Benefits • FSA Options Optional • HSA with Company Match • 401k program with Company Match • Wellhub & ClassPass fitness platforms • Comprehensive Pet Insurance options • Financial Wellbeing & Student Loan Program access • Access to additional Mental Health & Wellbeing resources • Pre-tax Commuter/Transit Benefits • Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates Interview Process • Recruiter Phone Screen • Role Assessment(s) • Hiring Manager Interview • Panel Interviews • Final Interview Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to [Upgrade to PRO to see contact]. Compensation Base salary range by location: • Colorado: $136,855 - $161,005 • Utah, Arizona, and North Carolina: $128,804 - $151,534 Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level. Base salary range:$128,804—$161,005 USDBy applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.