IT Support Engineer [Onsite - Bromley] at Rocketsciencegg

The Space Rangers team are recruiting a IT Support Engineer to join a London based Game Studio! Location: London, Bromley (on-site) ABOUT THE ROLE: With solid experience in a Help Desk, Service Desk, or IT Support role, the IT Support Engineer at our London-based games studio will provide proactive, hands-on support across the organisation. Reporting to the IT Director, you’ll deliver high-quality 1st and 2nd line support to end users, maintain the studio’s end-user computing environment, and help keep day-to-day IT operations running smoothly. This is not a generic support role, our teams rely on high-spec hardware, specialist peripherals, and stable, high-performing workstation environments to make games. You’ll be supporting a fast-paced game development studio where responsive, reliable IT has a direct impact on productivity. This role is also a strong development opportunity for someone who wants to grow beyond frontline support and broaden their exposure to infrastructure and the wider IT stack used across the studio. WHAT YOU’LL DO: - Provide high-quality 1st and 2nd line support for IT incidents and service requests. - Diagnose and resolve hardware, software, and user issues, escalating where needed. - Take ownership of tickets through to resolution within agreed SLAs. - Support and maintain the studio’s end-user computing environment. - Build, configure, deploy, diagnose, and repair workstations, laptops, and peripherals. - Work closely with the wider IT team to resolve issues and improve support processes. - Monitor ticket trends and suggest improvements to reduce repeat issues and improve first-time fix rates. - Help educate users on best practices and reduce avoidable support requests. - Produce clear documentation where needed. - Develop your knowledge of the wider IT environment, with exposure to infrastructure, core services, and the broader technology stack that supports the studio. - Provide offsite support when required, including occasional national and international travel. WHAT YOU'LL NEED TO SUCCEED: - 3+ years experience working in a Help Desk, Service Desk, or 1st/2nd line IT support environment. - Strong written and verbal communication skills, with the ability to explain technical issues clearly. - An approachable, service-focused manner. - Strong troubleshooting and fault-finding skills across hardware and software. - Self-motivation, adaptability, and a positive, can-do attitude. - Experience working independently and as part of a team. - A genuine interest in developing your technical knowledge and growing into broader infrastructure and platform technologies over time. TECHNICAL SKILLS: - Strong knowledge of PC hardware, including high-performance workstations, peripherals, graphics cards, and drivers. - Experience building, diagnosing, and repairing desktop hardware. - Experience supporting Microsoft Windows environments. - Experience supporting Microsoft Office / Microsoft 365 productivity tools. - Basic networking knowledge. - Familiarity with service desk or ticketing systems. DESIRABLE: - Experience supporting game development, creative studios, or other high-performance user environments. - Familiarity with the challenges of supporting specialist or performance-sensitive workstation setups. - Experience with Active Directory, Entra, or other identity management tools. - Experience with service desk software and asset management processes. - Experience supporting AV equipment, meeting room systems, and collaboration technology, such as Q-SYS. - An interest in games, games technology, or PC hardware. WHAT WE CAN OFFER: Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including: - Enhanced Private Pension Scheme - Private Medical Insurance - Group Life Assurance - Competitive holiday + studio wide closures in summer and winter - Gym Membership Allowance - Free Eye Tests - Free on-site parking - Electric Car Scheme - Season Ticket Loans A FRIENDLY NOTE FROM THE RECRUITMENT TEAM: Let us do the work for you: Even if your profile isn’t an exact match for all of the qualifications listed above, we still want you to apply. Our team members come from a variety of different industries, not all of which are immediately relevant to game or software development, and we welcome all candidates of similarly varied backgrounds, communities, and identities.