IT Support Specialist FRA at Rohlik

At Knuspr, we are redefining how people buy groceries. As part of the Rohlik Group, one of Europe’s fastest-growing online grocery companies, our mission is to deliver fresh, high quality food to customers quickly, conveniently, and sustainably. Behind every successful delivery is a strong technology backbone that keeps our warehouses and offices running smoothly. From scanners and packing stations to laptops and collaboration tools, technology enables our teams to operate efficiently and serve thousands of customers every day. We’re looking for an IT Support Specialist who will play a key role in keeping our systems, devices, and operations running reliably. WHY THIS ROLE IS EXCITING - You will be the person who keeps operations running when technology works, everything else works. - You will work with a wide range of technologies, from laptops and printers to handheld scanners, mobile devices and warehouse systems. - Your work will have a direct operational impact every issue you solve helps teams work faster and ensures customers receive their orders on time. - You will collaborate with teams across warehouses and offices, supporting both operational and business environments. - You will gain exposure to different technologies including device management, SaaS tools, networking and IT infrastructure. WHAT THIS ROLE IS ABOUT Your mission is simple: keep our technology running smoothly so our teams can focus on delivering great service to our customers. You will install, configure and maintain end-user devices, troubleshoot technical issues and provide reliable IT support to colleagues across the company. You will: - Install, configure and maintain PCs, laptops, printers, PDAs and mobile devices. - Diagnose and resolve hardware and software issues. - Provide user support and resolve technical requests through the ticketing system. - Monitor local network infrastructure and escalate issues when needed. - Coordinate external repairs and vendor support when required. - Maintain documentation and contribute to the IT knowledge base. WHAT WE ARE LOOKING FOR - 1 - 2 years of IT support experience. - Knowledge of Windows and Android operating systems. - Experience with MS Office or Google Workspace tools. - Basic networking knowledge. - Strong customer orientation and communication skills. - Good working level of English. German is a Plus. Nice to have: - Experience with MDM solutions, Linux systems or VoIP tools. - Experience with warehouse devices such as scanners, printers and PDAs. - Experience with identity and access management systems like Okta. WHAT IS IN IT FOR YOU Fair reward: You’ll receive a competitive salary and transparent compensation. Good food every day: Enjoy daily meals, fresh fruit and snacks at work. Flexibility: A work environment that supports productivity and balance. Growth opportunities: You’ll gain experience across multiple technologies and develop your IT support skills. Real impact: Your work directly supports daily operations and helps teams perform at their best. A supportive team: Work with colleagues who collaborate, solve problems and celebrate successes together.