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Mid LevelFull-timeAI
About the Role
We are seeking an Application Support Engineer (L2) to join our strategic banking/fintech project. This role focuses on providing second-level technical support for core banking and third-party applications, ensuring seamless service delivery in a highly regulated banking environment.
Key Responsibilities
- →Provide L2 technical support for core banking (preferably BOA) and third-party applications
- →Analyze, resolve, and track incidents and problem records on the application side
- →Perform root cause analysis (RCA) for application, database, and network-related issues
- →Develop permanent solution proposals for recurring problems and coordinate with relevant teams
- →Provide technical support during change and version migration processes
- →Coordinate with application, infrastructure, database, and network teams to ensure uninterrupted service
- →Analyze application logs, error messages, and performance data
- →Work in compliance with banking regulations (BDDK, KVKK) and internal operational processes
- →Prepare and maintain documentation, knowledge base (KB), and reports for support processes
Requirements
- ✓Graduate from Electronics, Computer, Software, or related engineering departments
- ✓Minimum 3 years of experience in banking application support processes
- ✓Experienced with core banking applications (preferably BOA) and third-party banking applications
- ✓Proficient in L2 application support processes
- ✓Experienced in incident, problem, and change management processes (ITIL awareness is preferred)
- ✓Technical knowledge to analyze problems at application, database, and network layers
- ✓Experienced in log analysis, debugging, and performance review
- ✓Strong analytical thinking and problem-solving skills
- ✓Able to adapt to working in a highly regulated banking environment
- ✓Disciplined in documentation and process tracking
- ✓Team-oriented with strong communication skills
- ✓Communication Skills
- ✓Learning agility
- ✓Ability to express ideas easily
- ✓Professional communication with all stakeholders
- ✓Clear, concise, and persuasive in all communications
- ✓Ability to detect and solve problems at an early stage
- ✓Teamwork Expectations
- ✓Support the team in creating higher quality and sustainable products
- ✓Offer practical solutions
- ✓Guide all technical and non-technical discussions to positive outcomes
- ✓Quickly understand team, task, and/or customer issues and resolve them in collaboration with relevant managers
- ✓Act sensibly when solving problems
