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Mid LevelFull-timeRustAWSAgileAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Specialist to join our team in Barcelona. This role focuses on providing IT support to Rover's European workforce, ensuring Help Desk SLAs are honored, and maintaining excellent customer service.
Key Responsibilities
- →Ensure Help Desk SLAs and ticket volumes are honored
- →Answer, prioritize and resolve incoming Help Desk incidents/requests while providing an outstanding customer experience
- →Provide on-site support from our Poblenou Barcelona office, with the option for some occasional flexible work from home
- →Provide software support, e.g. user account management, troubleshooting, installation and configuration
- →Provide hardware support, e.g. laptop provisioning/deprovisioning, break/fix for laptops, A/V equipment, and copiers
- →Implement and lead AI usage across the company as part of the IT team
- →Handle onboard/off-boarding tasks for employee lifecycle in collaboration with HR and our Workplace Experience team
- →Build and maintain internal team documentation
- →Participate on special IT projects and initiatives
Requirements
- ✓1+ years of corporate IT Help Desk experience
- ✓Experience providing hardware and software support primarily on Macs and some Windows laptops
- ✓Experience administering user accounts in corporate applications such as Okta, Google, and Atlassian products
- ✓Experience using an IT service management system to manage your work, e.g. Jira Service Management
- ✓Experience problem solving basic LAN/WAN networking issues, e.g. wireless performance issues and networking troubleshooting
- ✓Experience with the IT tasks associated with on/off-boarding employees/non-employees
- ✓Ability to be self-directed and work independently as a member of a team
- ✓Strong attention to detail and precision in following set processes
- ✓Thrives in a dynamic environment, demonstrating the ability to adapt to evolving priorities and ambiguous situations
- ✓Ability to occasionally work evenings or weekends and lift up to 10 pounds
- ✓Fluent in English and able to communicate with vendors in Spanish
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