Loading...
ManagerFull-timeRustAWSAgile
Salary Range
$73,440 - $99,360 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Program Manager for Workforce Management to support global operations and collaborate with partner teams. This role focuses on creating accurate forecasts and schedules to scale operations while ensuring exceptional customer experience and sustainable workloads for agents.
Key Responsibilities
- →Develop and maintain long-term forecasting models, capacity planning, and short-term forecasting with high accuracy
- →Create staffing forecasts and monthly schedules to deliver optimized schedules to operations
- →Develop narratives and regularly advise leaders of business changes and performance
- →Constantly evaluate and challenge current WFM strategies to contribute to global best practices
Requirements
- ✓5+ years of robust, relevant WFM experience in budgeting, forecasting, capacity planning, scheduling, real time management, and performance analysis in EMEA markets
- ✓Ability to create new capabilities within WFM practice
- ✓Skill in storytelling through data and simplifying complex topics for leadership
- ✓Bias toward action, strong collaboration skills, and ability to disambiguate effectively
- ✓Commitment to pushing towards excellence and challenging the status quo
Benefits
- ★Long-term incentive plan with company performance-based cash payout
- ★Pension plan
- ★Private medical insurance
- ★25 days PTO
- ★Meal allowance and flexible compensation plan for transport and nursery
- ★Gym membership
- ★€450 to cover pet adoption costs
- ★Annual €150 wellness reimbursement
- ★Flexible work hours
- ★Office snacks and fresh fruit
- ★Regular team activities, events, and game nights
- ★Dog-friendly office
