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SeniorFull-time
Salary Range
$143,650 - $194,350 /year
This salary is estimated based on similar roles. The actual salary may vary.
Schedule: M-F 8:00 AM - 5:00 PM CT, and on-call 24/7
This is a hybrid schedule with 3 days onsite. 
Responsible for the day-to-day supervision of the City Office Technical Support team. In this role you will be responsible for the activities of nine technicians in eight offices across the United States. These technicians serve as the single point of contact for our end user base at each of these locations. While maintaining excellence in service delivery and customer relations, you will be integrating with a larger technical team in Kansas City to understand and deploy new technology and provide assistance with any associated projects. Strong writing and communication skills are a must, with a background in metric based auditing of services. This person must have a clear ability to facilitate strong relationships within the technical and end user community to include the seven Office Administrators located on-site at each of these locations. Technical savvy and demonstrated leadership are a must to be successful. This position is located in a Kansas City law firm and will need to provide timely, accurate, and professional service at all times.
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About RRDonnelley
RRDonnelley is a global leader in the print and digital media solutions industry, providing comprehensive services that bridge the gap between traditional and modern communication methods. With a heritage rooted in the printing industry, the company has evolved to offer innovative solutions that support businesses across various sectors, including publishing, marketing, and direct mail. Founded through the merger of two prominent printing companies, RRDonnelley has established itself as a trusted partner for organizations seeking reliable and scalable media solutions, leveraging decades of expertise to adapt to the changing landscape of media consumption. The company offers a wide range of products and services, including high-quality print production, digital marketing solutions, and integrated media services designed to enhance customer engagement. Key features of their offerings include advanced print technology, personalized direct mail campaigns, and data-driven analytics to optimize marketing efforts. RRDonnelley caters to a diverse clientele, from large enterprises to small businesses, helping them create impactful campaigns that resonate with their target audiences. Their solutions are particularly valued by organizations that require seamless integration between physical and digital media channels. Notable achievements include RRDonnelley’s consistent innovation in sustainable printing practices and its ability to scale solutions for global clients. The company holds a strong market position as a result of its robust infrastructure, customer-centric approach, and commitment to technological advancement. By combining traditional print expertise with cutting-edge digital capabilities, RRDonnelley delivers a unique value proposition that empowers businesses to achieve their communication goals efficiently and effectively.
