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Mid LevelFull-timeGitAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Associate to join our global tech company. This role is critical in supporting our Global Customer Success organization and enabling our team to deliver exceptional value to customers.
Key Responsibilities
- →Account Infrastructure Management: Execute the setup of customer accounts, including user provisioning, group creation, and site hierarchy management.
- →Content & Template Development: Build and standardize a high volume of SafetyCulture templates and forms based on customer requirements and best practices.
- →Program Enablement: Support the execution of our customer success programs including high touch and / or Digital programs, including communication, user health checks, account optimization and data collection.
- →Operational Excellence: Document and refine best practices for account setup and template building to ensure consistency and efficiency across the team.
- →Renewal Assistance: Assist customers and our Customer Success Managers and Account Executives in the renewals process.
Requirements
- ✓2-3 years of professional experience and willingness to jump in and make an immediate impact.
- ✓Proven experience in a high-volume, customer facing operations-focused role, preferably in a SaaS or technology environment.
- ✓A natural collaborator who enjoys working with others to get the job done.
- ✓Strong attention to detail and a methodical approach to task execution.
- ✓Proficiency in data management and ability to work with large datasets.
- ✓Exceptional communication skills, both written and verbal, to collaborate with cross-functional teams.
- ✓A "builder" mindset with a focus on process improvement and documentation.
