Customer Support Specialist at Sagetap

COMPANY DESCRIPTION Sagetap is a rapidly growing startup changing how enterprise technology executives discover and evaluate software. Our AI-driven platform anonymously connects tech buyers with the industry’s most credible technology vendors, helping them cut through the noise and solve their biggest problems. Backed by investors like NFX Ventures, Uncorrelated Ventures, and Emergent Ventures, we are on a mission to fundamentally change software discovery for senior technology leaders, fostering meaningful connections in a non-sales setting. We’re a tight-knit, fast-moving team that values curiosity, transparency, and impact. If you’re energetic, organized, and excited to work in an early-stage environment, come help us shape the future of technology buying at Sagetap. JOB DESCRIPTION As a Customer Support Specialist, you will serve as the first line of support for both Sages and Vendors on the Sagetap platform. You will help resolve issues, answer questions, and ensure users have a smooth, thoughtful experience across the marketplace. This is a highly detail-oriented and customer-focused role that requires strong communication, organization, and problem-solving skills. You’ll work closely with internal teams to identify recurring issues, improve support processes, and help create a positive experience for everyone using the platform. You are comfortable operating in a fast-moving startup environment and enjoy helping people solve problems quickly and thoughtfully. WHAT YOU WILL DO - Manage inbound support requests through Intercom and other support channels - Respond to customer questions with care, clarity, and professionalism - Troubleshoot platform issues and escalate bugs or technical problems when needed - Support the Sage verification process and review application details for accuracy - Maintain organized records and support documentation - Help build and improve self-service support resources and FAQs - Identify recurring customer pain points and share feedback with Product and Operations teams - Partner cross-functionally to improve the overall customer experience - Support operational projects and administrative tasks as needed WHAT WE’RE LOOKING FOR - 1–3 years of experience in customer support, operations, customer success, or similar roles - Strong written and verbal communication skills - Highly organized with strong attention to detail - Calm, thoughtful, and solutions-oriented under pressure - Comfortable learning new systems and troubleshooting issues - Strong follow-through and accountability - Experience with Intercom or support platforms is a plus - Excited to work in a collaborative, early-stage startup environment ADDITIONAL INFORMATION - Remote-friendly (CA or NYC preferred) - Tools: Intercom, Slack, Zoom, and modern collaboration platforms - Environment: Fast-moving, collaborative, and high ownership WHAT YOU’LL GET - Early-stage equity - $50-80K + 401(k) - Comprehensive healthcare benefits - Opportunity to help shape customer experience at a growing startup - Exposure to executive-facing marketplace operations Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.