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Mid LevelFull-timePythonGit
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced Product Support Engineer to join our Global Technical Support organization, with a primary focus on Safety Cameras. In this role, you will be focused on solving mission-critical issues across Samsara’s Safety Cameras and vehicle gateway products.
Key Responsibilities
- →Investigate Safety Camera hardware failures that block video retrieval
- →Lead and support manual video retrieval requests when footage cannot be retrieved via standard dashboard tools
- →Maintain the lab space and keep equipment operational and orderly
- →Root cause basic EE field failures using a power supply, oscilloscope, multimeter, and bench equipment
- →Serve as a subject matter expert and educator to our Global Technical Support team
- →Lead post-mortem analyses for high-impact Safety & Cameras incidents
- →Build world-class tools to automate manual processes
- →Champion Samsara’s cultural principles as we scale globally
Requirements
- ✓Associate’s degree in Electronics, Mechatronics, Electrical Engineering, or a similar field
- ✓Proficiency in following detailed instructions and interpreting procedures and wiring schematics
- ✓Required skills include small component soldering
- ✓Experience using or the ability to rapidly learn various test and measurement equipment
- ✓2-3 years of experience in debugging electrical or automotive systems
- ✓Excellent communication, customer service, and interpersonal skills
- ✓Demonstrated resourcefulness, creativity, and problem-solving abilities
- ✓Ability to work in a fast-paced dynamic environment
- ✓Travel to customer locations for on-site investigations as needed (~10% travel)
Benefits
- ★Competitive total compensation package
- ★Employee-led remote and flexible working
- ★Health benefits
