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SeniorFull-time
Salary Range
$45,084 - $60,996 /year
This salary is estimated based on similar roles. The actual salary may vary.
What you'll be doing
• Owning a portfolio of 100+ B2B customers across EMEA & APAC within our Scaled segment;
• Helping customers realize value from their Sana Commerce investment and translate that into stronger business outcomes;
• Fully owning commercial KPIs across your portfolio, with clear responsibility for retention and upsell performance;
• Monitoring retention and expansion signals and turning those insights into timely, targeted actions;
• Identifying churn risks early and taking proactive steps to mitigate them;
• Identifying, managing, and driving upsell opportunities to close across your portfolio;
• Running scalable engagement motions to keep customers nurtured, activated, and progressing toward stronger adoption and value realization;
• Working closely with Customer Marketing to deliver relevant lifecycle campaigns and nurture programs;
• Partnering with GTM Ops to improve data quality, workflows, and signal-based execution;
• Using tools such as Fireflies, Outreach and Clay to drive scalable, personalized engagement across a large portfolio;
• Helping define and improve the operating model, processes, playbooks, and cadences for this new segment;
• Sharing customer insights internally to improve the customer journey and strengthen how Sana serves this segment.
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About SanaCommerce
SanaCommerce is a leading provider of e-commerce integration solutions, specializing in connecting online stores with back-end business systems to streamline operations for businesses of all sizes. Headquartered in the Netherlands, the company was founded with the vision of bridging the gap between complex enterprise resource planning (ERP) systems and modern digital storefronts, enabling seamless data flow and operational efficiency. By focusing on the integration challenges faced by growing businesses, SanaCommerce has established itself as a trusted partner in the digital transformation space, particularly for companies operating in retail, manufacturing, and distribution sectors. The company offers a comprehensive suite of products and services designed to unify e-commerce platforms with ERP systems such as Microsoft Dynamics NAV, Dynamics 365 Business Central, and SAP Business One. Key features include real-time inventory synchronization, automated order processing, customer data integration, and multi-channel sales management. SanaCommerce targets mid-sized to large enterprises seeking to eliminate manual data entry, reduce operational errors, and enhance customer experience through unified systems. Their solutions cater to businesses looking to scale their online presence while maintaining robust control over their supply chain and financial operations. Notably, SanaCommerce has been recognized for its innovative approach to integration, holding multiple patents for its technology. The company differentiates itself by providing a highly customizable, scalable platform that adapts to the unique workflows of each client, ensuring long-term business agility and competitive advantage.
