Principal Software Engineer, Customer Engineering at Saviynt

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. WHAT YOU WILL BE DOING • Build and deploy AI agents that automate customer escalation workflows — reducing resolution times and improving engineering efficiency. • Integrate agentic capabilities into identity platforms, translating customer needs into engineering roadmap contributions. • Drive innovation at the intersection of AI, Identity Governance (IGA), and cybersecurity — helping enterprises govern Non-Human Identities and agentic workflows. • Serve as a technical liaison between Customer Support, Customer Success, Sales Engineering, and Product — bridging the gap between customer pain points and scalable solutions. • Engage directly on customer calls to represent Engineering and, where needed, prepare Engineering executives ahead of escalations. • Identify and champion tooling improvements — proposing new troubleshooting and performance analysis tools that raise the bar for the wider engineering org. • Track and report on escalation metrics, providing executive-level summaries and holding teams accountable to resolution timelines. • Help the CE team navigate competing priorities and align on strategies that move the needle for the business. WHAT YOU BRING • 10+ years of software engineering experience, with 8+ years in customer-facing or customer engineering roles. • Proven experience in large-scale, multi-tenant production environments. • Curiosity and fluency across modern AI tooling — MCP, A2A protocols, agentic frameworks — and a mindset for continuous learning in uncharted territory. • Hands-on experience with AI-assisted SDLC tools (Amazon Q, GitHub Copilot, Cursor, Claude, or similar). • Strong command of testing practices — unit, functional, and system integration — and agile methodologies (Scrum and Kanban). • Solid experience with Git, CI/CD pipelines, and automated deployments. • Deep understanding of APIs, enterprise integrations, and distributed systems. • Outstanding communication skills — equally comfortable in an engineering deep-dive and a customer executive briefing. • Experience in Identity & Access Management (IAM / IGA) strongly preferred; familiarity with Zero Trust, PAM, or governance frameworks is a meaningful plus. If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.