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<h2 style="line-height: 1.68; background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt; padding-bottom: 13pt;"><strong><span style="font-size: 14pt; font-family: Calibri, sans-serif; color: #515357;">Senior Platform Support Engineer</span></strong></h2>
<p style="text-align: justify; margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 13pt; font-family: Calibri, sans-serif; color: #515357;">As a Sr. Platform Support Engineer in our SRE Operations team, you will be a key player in ensuring the 24x7x365 smooth operation of Saviyntβs Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through to completion.</span></p>
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<p style="text-align: justify; margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 13pt; font-family: Calibri, sans-serif; color: #515357;">WHAT YOU WILL BE DOING</span></strong></p>
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<p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods).</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Analyze application and DB (RDS, MySQL) performance issues.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Deeply investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing solutions.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Oversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Proactively communicate with customers on technical issues when required.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Ability to guide junior engineers when needed technically.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times via engineering automation to reduce toil and waste.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Collaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Maintain operational documentation, including system diagrams, contact lists, and escalation paths.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Ensure compliance with relevant security and compliance policies.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 13pt;">Plan and coordinate scheduled maintenance activities with minimal impact to service availability.</span></p>
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<p style="text-align: justify; margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 13pt; font-family: Calibri, sans-serif; color: #515357;">WHAT YOU BRING</span></strong></p>
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<p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Minimum of 5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure).</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through analysis.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms including Gov cloud requirements.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Working knowledge of containerization and orchestration technologies, specifically Kubernetes.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">End-to-end technical accountability and operational ownership.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Willingness to work in a 24/7 operating model (including Night Shift).</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Experience managing and troubleshooting network connectivity, including VPNs and connections to external networks.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Familiarity with monitoring tools and practices, with experience in setting up and responding to alerts.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Hands-on experience with log management and analysis tools, preferably Elastic Search.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Experience with Grafana systems and dashboards is a plus.</span></p>
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<li style="font-size: 13pt; font-family: Calibri, sans-serif; color: #515357;">
<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Strong communication (written and verbal), interpersonal, and presentation skills.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Experience in developing and documenting operational procedures and runbooks.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 13pt;">Experience working in a SaaS environment is highly desirable</span></p>
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<p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 13pt; font-family: Calibri, sans-serif; color: #515357;">Must Have Requirements</span></strong></p>
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<p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 13pt;">US Citizen (FedRamp High)</span></p>
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<p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 13pt;">Gov Cloud Experience</span></p>
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<p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt; font-family: Calibri, sans-serif; color: #515357;">We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $110,000 to $140,000</span><span style="font-size: 13pt; font-family: Calibri, sans-serif; color: #515357;"> annually.</span></p>
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<p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 13pt; font-family: Calibri, sans-serif; color: #515357;">You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.</span></p>
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