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SeniorFull-time
Salary Range
$46,410 - $62,790 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Du bist eine zuverlässige Ansprechperson für unsere Bestandskundschaft sowie für Interessierte unserer Dienstleistungen und betreust diese professionell per Telefon, E-Mail oder Chat.
• Bei komplexen Anliegen stimmst du dich mit den relevanten Fachbereichen und Partner:innen ab, um zeitnah eine lösungsorientierte Unterstützung zu gewährleisten. Bei Bedarf leitest du Anfragen an unseren Tier 2 Support weiter. 
• Du übernimmst eigenverantwortlich die Sicherstellung der Zufriedenheit unserer Kundschaft und stärkst dabei aktiv die Kundenbindung.
• Dein Fachwissen im Finanzbereich erweiterst du kontinuierlich durch interne Schulungen und Eigeninitiative.
• Du nutzt Kundenfeedback, um Verbesserungspotenziale in unserem Produkt und unseren internen Prozessen zu erkennen, und arbeitest dabei eng mit den Teams Product, Capital Markets und Operations zusammen.
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About ScalableGmbH
ScalableGmbH is a German company specializing in scalable IT and consulting services, operating at the intersection of technology and business strategy. Based in Germany, the company likely focuses on providing solutions that help businesses adapt and grow in dynamic markets. The name "Scalable" suggests a core competency in developing systems and processes that can efficiently expand or contract based on demand, reflecting a modern approach to IT and business development. As a GmbH, it operates as a limited liability company, indicating a structured and professional business model. The company's main offerings likely include scalable software solutions, cloud infrastructure management, and strategic IT consulting tailored to mid-sized to large enterprises. Key features of their services probably emphasize flexibility, cost-efficiency, and performance optimization, enabling clients to handle fluctuating workloads without compromising quality. Their target audience likely includes businesses in sectors such as e-commerce, finance, and manufacturing, where scalability is critical for maintaining competitiveness and operational resilience. ScalableGmbH may also provide customized integration services to ensure seamless alignment with existing client systems.
