Sales Manager at Scale%20army%20careers

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.   Our client is a leading online retailer specializing in saunas, cold plunges, and red light therapy equipment. They operate in a high-consideration, consultative sales environment, helping customers make informed decisions on technical, high-ticket purchases. As the company continues to grow, they are focused on strengthening their sales function through expertise, clear communication, and a customer-first approach. LOCATION Fully Remote (Work from Home) | Flexible Hours (40 hours/week) ROLE OVERVIEW The Sales Manager will operate in a player-coach capacity, combining hands-on consultative selling with support for the broader sales function. This role involves managing technical sales conversations, guiding customers through complex purchasing decisions, and contributing to the development of sales processes. Success in this role requires strong product understanding, clear communication, and the ability to translate technical details into practical recommendations for customers. KEY RESPONSIBILITIES Client Engagement & Technical Sales - Conduct technical sales calls to understand customer needs and recommend appropriate solutions - Engage with prospects via live chat (Chatra), phone and text (Quo), and email - Answer detailed technical questions related to products, installation, and requirements - Build trust with customers through clear, consultative communication Solution Development - Develop tailored recommendations based on customer requirements and technical constraints - Collaborate with product and technical teams to align solutions with customer needs - Present complex technical information in a clear and accessible way Sales Pipeline Support - Track leads and follow-ups using Google Sheets (CRM implementation planned) - Maintain consistent follow-up and pipeline organization - Support the sales team in moving opportunities through the pipeline Sales Process Contribution - Contribute to refining and improving sales processes as the business scales - Support the transition toward expanded sales coverage and operational efficiency QUALIFICATIONS Experience - 3–5 years of B2C sales experience, ideally in a technical or consultative sales environment - Experience handling high-ticket sales and guiding customers through complex purchasing decisions (preferred) Skills - Strong ability to understand and communicate technical concepts clearly - Excellent written and verbal communication skills in English - Strong rapport-building skills with a customer-first approach - Intellectual curiosity and ability to quickly learn complex product details - Comfort working in a fast-paced, evolving environment - Ability to operate independently while collaborating with a broader team - Familiarity with tools such as Chatra, Quo, Shopify, and Google Sheets (preferred) - Technical aptitude related to electrical systems, construction, or installation considerations (preferred) WHAT SUCCESS LOOKS LIKE - Effective technical sales conversations that convert leads into opportunities - Clear, confident communication that helps customers make informed decisions - Strong pipeline management with consistent follow-ups and organization - Contribution to improved sales processes and team performance OPPORTUNITY This is an opportunity to join a growing eCommerce business in the wellness space and take ownership of consultative, high-impact sales. You will develop deep product expertise, play a key role in shaping the sales function, and become a trusted advisor for customers making significant purchasing decisions. APPLICATION PROCESS: TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED: - Fill in the application form - Record a video showcasing your skill sets