IT Support Engineer at Scorewarrior

Scorewarrior - System Administration Team About Us We are Scorewarrior, a "Great Place to Work" (officially!), with a 99% employee satisfaction rate. We're financially independent, highly profitable, and proud to have never made redundancies, a testament to our stability, culture, and long-term vision. Our flagship title, Total Battle, is a top-10 mobile 4X strategy game that has grown its revenue by more than 25 times over the past five years. Our mission: excite and unite over one million players daily. The Role This is an internal IT support role (not application/product support). You'll help employees with their workplace IT environment—devices, operating systems, access, infrastructure, office equipment, and internal services—to ensure smooth daily operations. Location 100% onsite in Limassol, Cyprus. Scorewarrior provides full relocation support for you and your family: visas, flights, legalization on the island. Everything covered. Your day-to-day tasks: - Solve employee problems and handle IT support requests (ensure SLA compliance; escalate complex issues). - Troubleshoot user OS (Linux, Windows, macOS) and software for seamless operations. - Manage IT asset lifecycle: purchase hardware, track inventory. - Provide technical guidance to boost productivity and self-service. - Maintain and improve internal IT docs and knowledge base in Notion. - Administer access to services (SaaS/self-hosted): Google Workspace, YouTrack, Git/GitLab, TeamCity, DNS, LDAP, and more. - Onboard/offboard employees; provision hardware/software. Requirements - 2+ years in end-user (employees) support - Admin experience with Windows, Linux, macOS. - Ability to diagnose PC issues, mass internet problems, or local network faults. - English at B1 level (spoken/written). - Experience with ticket systems (e.g., FreshDesk, Jira, ServiceNow, Zendesk). - Understanding of SLAs and ticket prioritization. - IT asset inventory experience (e.g., Snipe-IT, GLPI, OCS, Jira Assets). - Admin experience with SaaS/self-hosted services. A Plus - Driver license - Strong networking knowledge (TCP/IP, DNS, VPN). - PowerShell/Bash scripting. - Drive to automate tasks. - Passion for games. Why to join Scorewarrior - Onsite work in Limassol, Cyprus: We aim to provide a comprehensive benefits package that supports both your professional growth and comfortable life in Cyprus. You will work from our modern offices in Limassol, surrounded by a highly professional and passionate team that truly enjoys what they do. - Stable and transparent compensation, 13th salary, a bonus after successfully passing probation - Additional paid days (sick leaves, Christmas holidays, corporate conferences and events) - Full relocation coverage for you and your family, if not in Cyprus yet - Monthly allowance for preschool, school, and university expenses for employees’ children - Access to courses, learning platforms, and professional resources - Company-funded professional and language courses, books, and certifications - Access to gyms and sports facilities via SportBenefit - Private health insurance for you and your family members