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Entry LevelFull-time
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for a Web Security Analyst Junior to join our growing global team at Sectigo.
The Web Security Analyst Junior plays a crucial role in supporting our team with providing outstanding technical support to our customers via phone, email, and chat. This individual’s primary responsibilities include troubleshooting, problem-solving, and ensuring that customers receive prompt and effective solutions. This position is an excellent opportunity for individuals with a passion for technology and a strong desire to help customers.
This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. 
Here are the core functions, responsibilities, and expectations for this role: 
• Provide first-level technical support to customers by actively listening, diagnosing, and resolving technical issues promptly and effectively.  
• Guide customers through troubleshooting procedures, step-by-step instructions, and potential solutions to resolve their technical problems.  
• Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in our ticketing system.  
• Escalate complex technical issues to Level 2 or Level 3 support, when necessary, while ensuring proper documentation and communication.  
• Educate customers on product features, functionality, and best practices to enhance their overall experience.  
• Collaborate with other departments, such as product development and quality assurance, to provide feedback and suggestions for improving products.  
• Knowledge Sharing: Stay up to date with product knowledge and industry trends to effectively support customers and assist with continuous improvement of support processes.   
• Work, shadow, and learn closely with other senior team members on everyday functions.   
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.
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About Sectigo
Sectigo is a leading provider of digital security solutions, specializing in the management and issuance of digital certificates and related cybersecurity services. Headquartered in the United States, the company has established itself as a trusted name in the cybersecurity industry, offering robust solutions to protect digital identities and secure online transactions. With a history rooted in the early adoption of SSL/TLS certificates, Sectigo has evolved to address the growing complexities of digital trust in an increasingly interconnected world. The company’s expertise spans across various sectors, including enterprise, government, and small-to-medium businesses, ensuring secure communication and data protection across global networks. Sectigo’s core offerings include a comprehensive suite of digital certificates, such as SSL/TLS, code signing, and email encryption certificates, alongside PKI (Public Key Infrastructure) solutions and compliance management tools. These products are designed to authenticate identities, encrypt data, and ensure regulatory compliance, providing organizations with the necessary infrastructure to safeguard sensitive information. Key features of Sectigo’s solutions include automated certificate lifecycle management, scalable deployment options, and integration with leading security platforms. The company primarily targets IT and security professionals, developers, and organizations seeking to mitigate cyber risks and maintain operational integrity in a threat-laden digital landscape. Notable achievements for Sectigo include its position as a global leader in the SSL/TLS certificate market, serving over 100,000 customers worldwide. The company’s commitment to innovation and reliability has earned it certifications such as ISO 27001 and PCI SSC, underscoring its adherence to stringent security standards. Sectigo’s unique value proposition lies in its ability to combine cutting-edge technology with user-friendly management tools, enabling organizations to implement and maintain robust security postures with minimal overhead. By fostering digital trust at scale, Sectigo continues to play a pivotal role in shaping the future of secure online interactions.
