Deputy Branch Operations Manager at Securitas

Responsibilities You’ll play a vital part in keeping people, property, and information safe. That includes: What you'll be doing: • The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service. • Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company • Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required • Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements • Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way • Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results • Monitor and be responsible for all direct expenditure associated with delivering the service • Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees • Carry out regular site security audits to understand opportunities where improvements can be made, engaging the Branch Operations Manager (BOM) as necessary • Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services Leadership • Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose • Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity • Carry out Employee Welfare Visit Checklists monthly and manage or escalate any areas of concern • Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues • Ensure effective training is provided so employees carry out their role to the required standard. Conduct security officer welfare visits and manage and or escalate any areas for concern • Manage performance improvement processes including disciplinary and grievance processes as required • Ensure that the talent management and succession planning process and meetings are completed timely, and all staff are encouraged to take accountability for their own development • Promote and support the Learning Hub training model to encourage wider learning and self-development • Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects • Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees • Provides constructive feedback and provides support to the team • Work with your team on their development and support them to perform at their best.Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.