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Mid LevelFull-timeRustGitAI
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Securly is seeking a Technical Support Engineer to join their UK/EMEA team. This role involves serving as a frontline technical partner for schools and VAR partners, supporting them with product deployment and ongoing service delivery.
Key Responsibilities
- →Respond to support queries from schools and VAR partners via phone, email, chat, and web submissions
- →Diagnose and resolve product, configuration, device, and networking issues
- →Own cases from open to close, ensuring consistent communication and follow-through
- →Log and document all incidents clearly and accurately within internal systems
- →Escalate complex issues with complete, decision-ready diagnostic detail
- →Provide technical guidance to VAR partners during deployment and post-implementation
- →Support reseller technical contacts with configuration, troubleshooting, and best practice advice
- →Identify recurring partner challenges and recommend documentation or training improvements
- →Contribute to FAQs, knowledge base articles, and enablement resources to improve partner self-sufficiency
Requirements
- ✓Experience in customer-facing technical support, IT support, or similar role
- ✓Strong understanding of networking fundamentals and infrastructure troubleshooting
- ✓Hands-on experience with Active Directory and Windows Server environments
- ✓Familiarity with firewall and network configuration
- ✓Experience supporting ChromeOS, Android, iPad, and macOS devices
- ✓Experience working with resellers, MSPs, or channel partners
- ✓Experience in Education Technology (EdTech) or supporting schools/MATs
- ✓Clear and confident communication with both technical and non-technical users
- ✓Strong documentation discipline and structured troubleshooting approach
- ✓Ability to manage multiple concurrent cases while maintaining attention to detail
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