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Mid LevelFull-timeRust
Salary Range
$34,680 - $46,920 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist to join SEEK's Commercial division. This role involves delivering exceptional experiences to managed customer portfolios and becoming a trusted point of contact for top-tier customers.
Key Responsibilities
- →Deliver personalized service that exceeds client expectations and reinforces SEEK's premium offering
- →Identify, troubleshoot, and resolve customer technical queries including recruitment software partner issues
- →Handle hirer inquiries covering technical queries, site issues, education, and billing management
- →Build and maintain strong relationships with clients as their dedicated point of contact
- →Partner closely with Account Managers, Customer Success Managers, and Technical Support Teams
- →Deliver custom reporting requirements and work within agreed OKRs and SLAs
- →Maintain clear communication and set service expectations throughout resolution processes
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About SEEK
SEEK is a leading digital platform that connects job seekers with employment opportunities across various industries. Founded in 1997 in Australia, the company has grown into a global network, operating in multiple countries under different brands while maintaining a consistent focus on facilitating career growth and talent acquisition. As a pioneer in the online recruitment space, SEEK leverages technology to streamline the hiring process, making it more efficient for both employers and job seekers. The company offers a comprehensive suite of services, including job listings, resume building tools, career advice, and employer branding solutions. Its platform features advanced search filters, personalized job recommendations, and analytics-driven insights to enhance user experience. SEEK caters to a diverse audience, including job seekers at all career levels, recruiters, and HR professionals, providing tailored solutions to meet their specific needs. The platform’s user-friendly interface and robust database make it a preferred choice for millions of users worldwide. Over the years, SEEK has established itself as a market leader in the online recruitment industry, with a strong presence in Australia, New Zealand, Asia, and other regions. The company’s commitment to innovation is evident through its continuous investment in technology and data-driven solutions, which have helped it maintain a competitive edge. SEEK’s unique value proposition lies in its ability to create a seamless ecosystem that not only matches talent with opportunities but also fosters long-term career development and business growth.
