Operations Lead at SEEK

About the role As an Assistant Operations Manager (Ops Squad Lead) within SEEK Pass, you’ll be part of a cross-functional squad responsible for designing, delivering and optimising world-class products that add trust to employment-related claims across SEEK’s marketplaces. Reporting to the sub-domain Operations leader, you’ll operate in a shared leadership model alongside your Product and Engineering co-leads, jointly owning the squad’s vision, roadmap and operational outcomes for a key trust-related Job to be Done. Success in this role over the first 6–12 months looks like a clearly defined and executed squad roadmap, smooth operationalisation of new features, strong stakeholder relationships, and measurable improvements in operational performance and customer outcomes. Responsibilities • Collaborate with Product and Engineering co-leads to define and communicate the squad’s vision, roadmap and OKRs, ensuring clear alignment to sub-domain and SEEK Pass priorities. • Use data and operational insights to identify optimisation opportunities, inform prioritisation and support data-driven decision making across the squad’s work. • Define operational and product requirements and facilitate collaboration sessions to design practical, purpose-built solutions that enhance our verification and customer experiences. • Oversee the smooth operationalisation of new product features, including planning, forecasting and monitoring operational impact, and coordinating collateral and stakeholder communications. • Build and maintain strong internal customer and stakeholder relationships across engineering, UX, operations and product teams to enable effective delivery at pace. • Manage multiple priorities and initiatives concurrently, clearly communicating trade-offs and progress while embodying SEEK Pass’ purpose, principles and behaviours. • Contribute to broader operations activity, including resourcing, onboarding and training team members, ensuring compliance with policies and SOPs, and supporting accurate credential verification and customer support interactions.The Team SEEK Pass is a cross-functional scale-up that operates as a distinct business unit in SEEK. We currently employ over ~100 people across software engineering, product, operations, and commercial teams in Melbourne, Sydney and Kuala Lumpur. This role is based in Sydney, but occasional brief travel may be required. This role reports to the sub-domain Operations leader. While you have no direct reports, you will work closely with engineers, UX designers, operational staff & product people .