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Senior Frontline Support Specialist at SEEK
SEEKKuala Lumpur, Wilayah Persekutuan Kuala Lumpur, my·16h ago
Mid LevelFull-time
Salary Range
$16,320 - $22,080 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Provide timely on-site technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate complex problems to Technology Support teams.
- →Deploy and configure devices for new and existing employees; manage software installations, updates, and patches.
- →Maintain accurate hardware/software inventory; assist with procurement, ordering, receiving, and asset tagging.
- →Collaborate with facilities and vendors to address site-impacting issues; report and escalate when specialized support is required.
- →Deliver basic user training on tools, applications, and best practices; communicate clearly with end-users and IT stakeholders.
- →Contribute to continuous improvement by identifying process enhancements and participating in technology initiatives.
- →Provide exceptional customer service; manage, prioritize, and escalate ITSM tickets to meet or exceed SLA.
