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ManagerFull-timeRustRailsFigmaGoAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Revenue Operations Manager to help build and scale our GTM operations, specifically focusing on Customer Success Operations and Partner Operations functions. This role requires someone who can thrive as a business partner, a data-driven operator, and connect strategy to execution through systems, process, and analytics.
Key Responsibilities
- →Build the CS operating model: processes, playbooks, tooling, and rhythms that support scale and consistency
- →Partner with CS leadership on key programs such as onboarding, implementation operations, renewals forecasting, retention strategy, customer health scoring, and risk identification
- →Define, improve, and operationalize core CS KPIs
- →Create reporting dashboards and automated insights to help CS leaders prioritize and drive outcomes
- →Build partner ops foundations: process, tracking, attribution, reporting, and system support
- →Partner with the Head of Partnerships to define partner lifecycle stages and success metrics
- →Improve partner channel visibility through clean data, reporting, and business-ready dashboards
- →Improve tooling and systems across CS and partner motions
- →Identify inefficiencies, implement automations, and eliminate manual GTM processes
- →Partner with GTM leaders to proactively identify areas to improve seller efficiency and drive revenue growth
Requirements
- ✓3+ years of experience in Revenue Operations, Customer Success Ops, Business Operations, Analytics, or GTM Strategy
- ✓Strong experience acting as a business partner to senior GTM leaders
- ✓Proven ability to build operations from scratch
- ✓Highly analytical and comfortable working with ambiguity, messy data, and evolving priorities
- ✓Strong ability to translate insights into action: recommendations, process changes, and system improvements
- ✓Experience designing scalable workflows for renewals, customer lifecycle management, partner operations, and cross-functional GTM handoffs
- ✓Strong communication skills and ability to drive alignment across stakeholders
- ✓Experience in high-growth B2B SaaS environments
- ✓Experience working with Salesforce and/or GTM tooling ecosystems
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