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Mid LevelFull-timePythonRustAWSGCPAIML
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Sendbird is seeking a Senior Software Engineer, AI Agent to lead core initiatives across our AI Agent platform. This role is central to scaling Sendbird’s vision for proactive, intelligent agent-based customer engagement.
Key Responsibilities
- →Design and lead implementation of core agent features, from advanced RAG pipelines to multi-step tool use.
- →Establish best practices for prompt engineering, agent orchestration, and observability, and testing.
- →Drive architectural decisions for building a scalable and fault-tolerant AI agent platform.
- →Focus on developing core AI/ML agent logic and orchestration, ensuring that the intelligence layer powering our agents is robust and extensible.
- →Build and optimize supporting systems and pipelines that improve agent capabilities and performance.
- →Take ownership of the full development lifecycle, ensuring our systems are performant, reliable, and secure.
- →Lead the development and evaluation of prompt strategies for diverse customer use cases.
- →Optimize agent performance by improving retrieval logic, embedding models, and enhancing RAG pipelines.
- →Guide junior engineers and interns through code reviews and technical planning.
- →Work cross-functionally with PMs, designers, and sales engineers to translate customer needs into technical solutions.
Requirements
- ✓3+ years of software engineering experience, with AI/ML or backend system ownership.
- ✓Deep expertise in Python, with a track record of building and scaling production systems.
- ✓Strong system design and software architecture skills, with experience in distributed systems and cloud-native deployments.
- ✓Hands-on experience with LLM APIs and agentic frameworks.
- ✓Strong English proficiency, with the ability to read and write effectively.
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