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Mid LevelFull-timeJavaScriptPythonJavaMicroservicesCI/CDGitGoAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Sentry is seeking a Technical Support Engineer to join our team. This role focuses on providing technical support to developers using Sentry's software monitoring tools, with a special emphasis on integrating AI agents into the support process.
Key Responsibilities
- →Master the Sentry Ecosystem: Become a Platform Expert and develop deep authority on Sentry’s features to guide customers through complex debugging workflows
- →Resolve Technical Inquiries: Answer inbound support requests with a focus on teaching and enabling developers
- →Troubleshoot SDK Implementations: Help developers instrument Sentry’s SDKs within their specific codebases and frameworks
- →Pioneer AI-First Support: Train our AI Agents and manage the performance of our support bots
- →Curate "AI-Ready" Knowledge: Write and structure documentation optimized for RAG
- →Design Human-in-the-Loop Flows: Define the logic for when an AI should hand off to a human
Requirements
- ✓4+ years of experience in technical support or engineering
- ✓Strong Coding Foundations: Proficiency in Python, JavaScript, or Ruby
- ✓Modern Dev Stack Knowledge: Deep understanding of CI/CD, APIs, microservices, and observability/monitoring
- ✓AI Literacy: Practical familiarity with the AI stack, including RAG
- ✓Exceptional Communication: Ability to speak both "user" and "developer" fluently
Benefits
- ★Competitive salary and equity
- ★Paid time off
- ★Group health insurance coverage
- ★Incentive compensation
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