Forward Deployed Engineer (FDE) - Moveworks at ServiceNow

What you get to do in this role:  As a Forward Deployed Engineer (FDE) at Moveworks ServiceNow, you’ll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering. Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform. Core Responsibilities & Impact: • Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch. • Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges. • Integration and implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner. • Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps. • Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.About You: You are a technical generalist & a “do-er” with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead. • Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and “why is this done that way?” • Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling. • Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users. • Reusability: You share what works with the broader team, and help generalize solutions into reusable templates. • Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience. • Strategic Guidance & Influence: Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions, as well as upskilling customer teams to leverage the product independently. • Entrepreneurial Drive / Grit: You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems. • Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.