Loading...
Principal / Senior Engagement Manager / Project Manager - German Speaking at ServiceNow
ServiceNowGlattbrugg, ch·1w ago
Mid LevelFull-time
Salary Range
$44,880 - $60,720 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an Engagement/Project Manager with experience in implementing or operating the ServiceNow platform or similar enterprise platforms. This role is pivotal in leading an Expert Services delivery team to provide rapid success and ongoing value for customers.
Key Responsibilities
- →Lead the delivery team throughout the engagement and drive the overall vision and direction
- →Work with the Sales Account Team, partner, and customer to understand the customer and the engagement
- →Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement
- →Be the single point of contact for the ServiceNow internal organization, customer and partner
- →Establish program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives
- →Proactive development and execution of proven risk assessment, prevention, and mitigation plans
- →Mentor ServiceNow or Partner team members to achieve the engagement's deliverables
- →Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
- →Work with the Sales Account Team as the Project/Program implementation expert during sales cycles
Requirements
- ✓Previous experience in implementing or operating the ServiceNow platform or other similar enterprise platforms
- ✓Advanced leadership skills and expertise in delivery
- ✓Familiarity with Now Create, the ServiceNow Implementation Methodology
- ✓Experience in managing large, complex customer engagements
- ✓Strong understanding of program governance and risk assessment
- ✓Ability to mentor team members and drive successful customer outcomes
